Fitness Manager

Browns Fit; Cleveland (OH); On-site; USD 30,000 - 60,000; Full time

Job summary

A leading fitness organization in Cleveland is seeking a passionate Fitness Manager to oversee club operations and health programming. The ideal candidate will enhance member experiences, lead a dedicated team, and achieve financial performance through innovative fitness initiatives. This full-time role requires strong leadership, excellent customer service skills, and expertise in fitness training.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Qualifications

• Experience in fitness program management and staff training.
• Knowledge of customer service best practices.
• Ability to achieve financial performance goals.

Responsibilities

• Lead and manage health and fitness programming.
• Cultivate a positive work environment and develop fitness professionals.
• Ensure member service excellence and retention.

Skills

Team Leadership

Customer Service

Fitness Knowledge

Job description

Join to apply for the Fitness Manager role at Browns Fit

1 week ago Be among the first 25 applicants

Join to apply for the Fitness Manager role at Browns Fit

Get AI-powered advice on this job and more exclusive features.

Position Overview

The Fitness Manager (FM) is a member of Browns Fit management team and plays a key role in the company’s overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for:

• Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports member’s efforts to reach their goals and provides exceptional member experiences
• Maintaining a safe, clean, well-maintained, and esthetically appealing environment
• Achieving financial performance results through the generation of ancillary service revenues
  
  
  

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Job Title: Fitness Manager

Company: Browns Fit

Directly Reports to: General Manager

Department: Fitness

Position Overview

The Fitness Manager (FM) is a member of Browns Fit management team and plays a key role in the company’s overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for:

• Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports member’s efforts to reach their goals and provides exceptional member experiences
• Maintaining a safe, clean, well-maintained, and esthetically appealing environment
• Achieving financial performance results through the generation of ancillary service revenues
  
  
  

KEY RESPONSIBILITIES

Serve as a role model and direct and manage the day-to-day operations of the club’s fitness programming

• Cultivate and lead a positive, team-centered work environment that delivers on company goals
• Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
• Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
• Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
• Create staff schedules that guarantee there is appropriate coverage by the fitness team
• Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately
  
  
  

Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences

• Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
• Create and deepen relationships with members and enhance their sense of belonging and community within the club
• Work with the sales team to integrate members into the club in a timely manner
• Sincerely acknowledge members and guests
• Be professional in your personal presentation
• Use a professional and friendly communication style to enhance our members’ and guests’ experience
• Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information
• Educate and train the fitness team on company and department programs
• Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
• Cross train staff so that they are always “stage ready” and available to help members and guests no matter what their job
  
  
  

Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.

• Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
• Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
• Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data
• Manage all controllable expenses to ensure that the department stays within budget
  
  
  

Maintain a safe, clean and esthetically appealing environment

• Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner
• Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved
• Maintain and implement an equipment cleaning schedule and overall maintenance checklist
  
  
  

Work in partnership with other members of the Browns Fit team and as an integrated member of the Browns Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business.

• Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in, and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
• Maintain an active and working knowledge of Browns Fit as a company as well as all services and promotions
• Be proficient in appropriate club software systems
• Follow all company policies and procedures
• Remain up to date on all individual, department, and company communications by reading all individual and departmental emails
  
  
  

Perform other duties as required. Employee responsibilities are subject to change at any time.

WORK SCHEDULE

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Browns Fit by 2x

Sign in to set job alerts for “Fitness Manager” roles.

Certified Personal Trainer & Wellness Coach – Zero Doubt Club

Personal Trainer, Group Fitness Instructor, Health Coach

Chagrin Falls, OH $30,000.00-$60,000.00 4 weeks ago

Fitness Trainer/Sales in Rocky River, OH

Overnight Manager - Hilton Cleveland Downtown

Brooklyn, OH $57,000.00-$70,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.