Fitness Floor Staff

YMCA of Greater Boston; Boston (MA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Free YMCA Membership

Program discounts

Retirement plan up to 10%

Health, Dental & Vision

Job summary

The YMCA of Greater Boston is seeking a part-time Fitness Floor Staff member to support the member experience at Parkway YMCA. You will greet members, assist with equipment, enforce safety and cleanliness standards, and help maintain a welcoming environment.

Responsibilities include monitoring capacity, guiding safe usage, and coordinating with leadership. Shift flexibility includes openings, closings, and weekends to support the branch.

Qualifications

• Fitness floor or customer service experience.
• CPR/AED certification.
• CORI/SORI background check.
• NCCA or similar accredited personal training certification preferred.

Responsibilities

• Welcome members and guide to equipment; explain usage, distancing, and cleaning expectations.
• Maintain cleanliness and stocking of cleaning supplies in fitness facilities.
• Monitor room capacity and member flow to ensure safety and distancing.
• Notify members when sessions are near end and activate Emergency Response Plan if needed.
• Communicate safety concerns to leadership at end of shift.
• Work opening, closing, and weekend shifts as required.

Skills

Customer service

Safety minded

Hospitality

Education

CPR/AED certification

CORI/SORI background check

Tools

NCCA certification

Job description

Fitness Floor Staff

Department: Center Staff

Employment Type: Part Time

Location: Parkway YMCA

Reporting To: Regina Hayes

Compensation: $17.87 / hour

Description

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.

Key Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Skills, Knowledge and Expertise

Required Qualifications

• Fitness floor or customer service experience
• CPR/AED certification
• CORI/SORI background check

Preferred Qualifications

• NCCA or similar accredited personal training certification

Physical Demands

• Ability to physically and verbally interact with members and staff.
• Ability to handle cleaning supplies and personal protective equipment.
• Ability to travel throughout the fitness center.
• Ability to lift up to 50 lbs.

#indbr

Benefits

Why work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%. (see eligibility requirement)
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time)