Fitness Floor Safety & Guest Experience Associate

CENTERS, LLC; Palatine (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

CENTERS, LLC in Palatine, IL is seeking a Fitness Floor Attendant to ensure member safety and deliver excellent service on the fitness floor. You will enforce policies, assist members with questions, and help maintain a clean, safe environment.

Responsibilities include observing safety, guiding guests on equipment, responding to incidents, assisting with event setup, and supporting Building Managers and staff. CPR/AED certification preferred; training provided.

Qualifications

• Outstanding customer service skills.
• Willingness and ability to enforce policies and resolve conflicts.
• An understanding of cardiovascular and strength equipment.
• CPR/AED certification prefered.

Responsibilities

• Monitor the fitness floor to ensure the safety of members and guests; enforce policies and procedures specific to the fitness floor and ensure a safe and inclusive environment
• Assist members and guests with concerns, questions, and incidents/accidents; respond to any incidents/accidents and follow the emergency action plan
• Understand and demonstrate competencies in the emergency action plan
• Demonstrate safe and effective instruction to members and guests on all cardiovascular and fitness equipment
• Assist members with spotting or lifts if necessary
• Maintain a clean and safe working environment; daily routine cleaning of fitness floor areas and equipment to include, but not limited to: fitness floor desk, towel cubbies, lockers, free weight area, all fitness equipment, stretching room, power lifting area, and functional training area
• Ensure proper operation of all equipment with preventative maintenance and cleaning; Report any equipment maintenance to the Building Manager
• Follow all opening and closing procedures; Continuously organize, replenish and clean all equipment as it is used by members and guest while on shift
• Assist with event supervision, setup, and teardown as needed
• Assist the Building Managers and the professional staff as requested;
• Other duties as assigned by management
• Attend all staff trainings and meetings

Skills

Customer service

Policy enforcement

Equipment knowledge

CPR/AED preferred

Job description

CENTERS, LLC in Palatine, IL is seeking a Fitness Floor Attendant to ensure member safety and deliver excellent service on the fitness floor. You will enforce policies, assist members with questions, and help maintain a clean, safe environment.

Responsibilities include observing safety, guiding guests on equipment, responding to incidents, assisting with event setup, and supporting Building Managers and staff. CPR/AED certification preferred; training provided.