Fitness Equipment Support Specialist

True Fitness Technology; Saint Charles (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

TRUE Fitness Technology Inc in Saint Charles, Missouri, is seeking a Customer Support Specialist to partner with users via email and phone, delivering timely solutions to operational challenges. You will document interactions in CSRM and collaborate with logistics, sales, and technical teams to resolve issues.

The role requires solid customer service experience, proficiency with MS Office, and the ability to work independently in a goal-oriented environment.

Qualifications

• 1 year of customer service experience required - Call center preferred.
• Experience in consumer goods, manufacturing, logistics, or fitness industry.
• Proficient with MS Office (Word, Excel, PowerPoint, and Outlook).
• Ability to work independently, adapt quickly to change, and work within goal-oriented environment.
• Ability to re-prioritize a task and adapt to change throughout the workday.

Responsibilities

• Respond to inbound calls and emails from customers, dealers, and service partners in a professional and timely manner.
• Document all interactions and case details accurately in the CSRM system.
• Collaborate with logistics, sales, and technical support teams to ensure fast, accurate resolutions.
• Relay customer feedback and recurring issues to supervisors for process improvement opportunities.
• Assist customers with placing non-warranty parts orders, checking order status, shipping updates, and general product questions.
• Perform or verify warranty registration when applicable.
• Provide basic troubleshooting support for in-home and commercial fitness equipment (assembly, setup, display startup, connectivity, and basic error code resolution).
• Use schematics and troubleshooting manuals for basic mechanical/electrical issue resolution.
• Escalate unresolved or complex issues to higher-level support per guidelines.
• Monitor service tickets to ensure timely follow-up and closure.
• Contribute positively to team culture and productivity goals.

Skills

Customer service

Communication

Problem solving

Adaptability

Tools

CSRM system

MS Office

Job description

TRUE Fitness Technology Inc in Saint Charles, Missouri, is seeking a Customer Support Specialist to partner with users via email and phone, delivering timely solutions to operational challenges. You will document interactions in CSRM and collaborate with logistics, sales, and technical teams to resolve issues.

The role requires solid customer service experience, proficiency with MS Office, and the ability to work independently in a goal-oriented environment.