Fitness Counselor

American Family Fitness; Richmond (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

American Family Fitness is seeking a dedicated Fitness Counselor to deliver exceptional customer service, design exercise programs, and support members in achieving their fitness goals at our Richmond location.

Key duties include greeting new members, orienting them to equipment, conducting assessments, and promoting club activities. The role requires regular attendance at department meetings and ongoing certification within six months.

Qualifications

• Exceptional customer service and interpersonal skills.
• Ability to set up exercise programs for members.
• Willingness to obtain national certifications within 6 months.
• Ability to greet and meet new members daily.
• Maintain and clean fitness equipment and area.
• Schedule and conduct fitness assessments.
• Attend mandatory department meetings.

Responsibilities

• Arrive early and prepared for appointments.
• Provide a minimum of one program check per hour.
• Greet and meet five new members per day.
• Orient new members on proper use of equipment.
• Schedule and conduct fitness assessments.
• Promote ongoing activities to members.
• Assist members with fitness needs when not training.
• Attend mandatory department meetings.
• Maintain and clean fitness equipment and area.

Skills

Customer service

Communication

Fitness program design

Training coordination

Job description

Fitness Counselor

Job Description

Fitness Counselor

Objective:

To provide exceptional customer service to all members by setting up exercise programs and giving suggestions and assistance concerning exercise. To encourage participation of club designated fitness programs.

Reports to:

Fitness Director

Game Plan

• Arrive 5 - 10 minutes early, dressed in appropriate uniform and prepared for the 1st appointment or job task.
• To provide a minimum of one program check per hour.
• Greet and meet 5 new members per day.
• Provide safe and effective fitness programs.
• To orient new members on proper use of equipment.
• Observe fitness area to ensure member safety and enforce all rules and regulations.
• To schedule and conduct fitness assessments.
• Start and end appointments on time.
• To maintain and clean the fitness equipment and fitness area.
• To provide members with updated fitness techniques and knowledge by attending seminars, acquiring national certifications within 6 months and reading trade manuals.
• To accelerate members goals by generating personal training contracts and performing personal training sessions.
• To interact with members to assure satisfaction with their fitness program.
• When not training, orienting, assessing, the counselor is expected to assist members with fitness needs, fulfill them, and constantly look for fitness equipment that needs attention.
• Attend mandatory department meetings.
• Consistantly promote ongoing activities to members.