Fitness Concierge and Member Experience

Shea Properties; Virginia (MN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO 120 hours/year

7 paid holidays

401(k) after 30 days

Job summary

Trilogy® at Lake Frederick - Shenandoah Lodge & Athletic Club in Northern Virginia seeks an Attendant, Fitness to assist the fitness team and provide courteous service to members. Reporting to the Wellness Director, this position supports daily operations and enhances member wellbeing.

Responsibilities include guiding equipment use, front-desk check-ins, and promoting fitness services while maintaining cleanliness.

Qualifications

• High School diploma or equivalent preferred.
• 1-3 years’ customer service and hospitality experience preferred.
• 1-3 years’ health and fitness experience preferred.
• Computer literate with proficiency in Microsoft Office.
• Knowledgeable in fitness club operations.
• Excellent written and verbal communication skills.
• Flexible schedule including evenings and weekends.

Responsibilities

• Ensure the BlueStar Experience for members and guests by modeling and maintaining standards.
• Operate as part of a team with opening/closing procedures and facility maintenance needs.
• Maintain and organize equipment in Fitness and Locker Room areas.
• Replenish clean towels in Fitness and Locker Rooms during shift.
• Inspect and maintain Fitness stations for neatness and cleanliness.
• Demonstrate proper use of fitness equipment and techniques.
• Welcome and assist members and guests at the front desk with courteous service.
• Provide feedback to managers on customer satisfaction and concerns.

Skills

Customer service

Hospitality

Fitness operations

Microsoft Office

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Trilogy® at Lake Frederick - Shenandoah Lodge & Athletic Club in Northern Virginia seeks an Attendant, Fitness to assist the fitness team and provide courteous service to members. Reporting to the Wellness Director, this position supports daily operations and enhances member wellbeing.

Responsibilities include guiding equipment use, front-desk check-ins, and promoting fitness services while maintaining cleanliness.