Fitness Club Operations Lead - Guest Experience & Growth

Crunch Fitness; Town of Eagle (WI); Sur place; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary with benefits

Complimentary Club membership

Résumé du poste

A leading fitness club in the Town of Eagle is seeking an experienced Operations Manager to enhance member satisfaction and drive operational excellence. The role involves leading the team, ensuring service quality, and implementing the club's 'No Judgments' philosophy. Ideal candidates will have experience in customer service or operations, strong communication skills, and a commitment to fostering a positive environment. Join us to inspire and motivate others towards their fitness goals in a fun and engaging culture.

Qualifications

• 1-2 years in customer service or operations.
• Management experience in fitness or hospitality preferred.
• Strong communication and telephone etiquette skills.

Responsabilités

• Ensure a clean and friendly club environment.
• Support member retention through excellence in service.
• Hire, train, and develop a strong service team.

Connaissances

Customer Service

Operations Management

Interpersonal Skills

Organizational Skills

Record Keeping

Formation

High School diploma or G.E.D.

Bachelor's Degree (preferred)

Outils

Microsoft Word

Microsoft Excel

Description du poste

A leading fitness club in the Town of Eagle is seeking an experienced Operations Manager to enhance member satisfaction and drive operational excellence. The role involves leading the team, ensuring service quality, and implementing the club's 'No Judgments' philosophy. Ideal candidates will have experience in customer service or operations, strong communication skills, and a commitment to fostering a positive environment. Join us to inspire and motivate others towards their fitness goals in a fun and engaging culture.