Fitness Club Growth & Member Experience Lead

National-Fitness; Emory Valley (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Growth opportunities

401(K) savings plan

Discounts on in-club retail

Job summary

National Fitness Center in the United States seeks an Assistant Fitness Manager to lead the Training experience, develop the team, and deliver a standout member experience. You will collaborate with the General Manager and Regional Personal Training Manager to drive brand goals and business outcomes.

You will recruit, onboard, and train Personal Trainers, oversee PT sessions, and ensure the club meets its attendance and revenue targets while maintaining a welcoming environment for members.

Qualifications

• College degree in business, retail or hospitality preferred.
• Current Personal Training certification from an approved program and 1 year fitness/retail management experience.
• Four-year or advanced degree may substitute for certification.
• CPR/AED certification required within first 30 days.
• Proficiency with MS Excel, Outlook and Word.
• Strong written and verbal communication.
• Availability to work weekends and holidays.

Responsibilities

• Oversee fitness sales, revenue, and promotions.
• Drive member experience and community within the club.
• Support 30–50 member calls daily.
• Manage 2–4 FitStart appointments daily.
• Lead and train 60+ session hours per month.
• Audit PT agreements and track sales.
• Prepare reports on budget, sessions, and membership.
• Recruit, hire, onboard and train Personal Trainers.
• Ensure staff aligns with club and company goals.
• Maintain safe, clean, and welcoming environment.

Skills

People leadership

Customer service

Communication

Time management

Team training

Education

College degree in business/retail/hospitality

Personal Training certification

CPR/AED certification

Tools

MS Excel

MS Outlook

MS Word

Job description

National Fitness Center in the United States seeks an Assistant Fitness Manager to lead the Training experience, develop the team, and deliver a standout member experience. You will collaborate with the General Manager and Regional Personal Training Manager to drive brand goals and business outcomes.

You will recruit, onboard, and train Personal Trainers, oversee PT sessions, and ensure the club meets its attendance and revenue targets while maintaining a welcoming environment for members.