Fitness Club General Manager — Lead Growth & Team

EōS Fitness; Ogden (UT); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free membership for you and plus one

Daily Pay offered - access your funds

401(k) + Company matching!

Personal education growth options with

Discounted Personal Training, and MER

Job summary

EōS Fitness in Ogden, UT seeks a driven General Manager to lead a high-energy team, drive sales, and enhance member experiences. Reporting to the District Sales Manager, you will develop leaders, optimize processes, and connect with prospective members to guide their membership journey and ensure success.

Ideal candidates bring a passion for fitness, a track record of delivering results, and a history of motivation and commitment.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills.
• Strong time management and organizational skills.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Skills

Sales management

Customer service

Communication skills

Relationship building

Time management

Organizational skills

Core values alignment

Job description

EōS Fitness in Ogden, UT seeks a driven General Manager to lead a high-energy team, drive sales, and enhance member experiences. Reporting to the District Sales Manager, you will develop leaders, optimize processes, and connect with prospective members to guide their membership journey and ensure success.

Ideal candidates bring a passion for fitness, a track record of delivering results, and a history of motivation and commitment.