Fitness Club AGM: Lead Operations & Growth

Planet Fitness - PINNACLE FIT CLUBS, LLC; Hickory Hills (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Employer-paid Life and AD&D

Disability insurance

401(k) with company match

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC in Hickory Hills, IL seeks an Assistant General Manager to oversee daily club operations and drive a Judgement Free member experience while supporting financial and membership goals.

You will lead a high-energy team, maintain a clean, welcoming environment, deliver exceptional customer service, and grow memberships. This role often serves as Manager on Duty when the GM is away.

Qualifications

• Must be at least 18 years old.
• Strong customer service and leadership skills.
• Experience coaching and developing a team.
• Ability to manage front desk operations and POS transactions.

Responsibilities

• Serve as the General Manager’s primary backup, leading club operations when the General Manager is not on-site, following delegated priorities, and escalating matters requiring General Manager or District Manager (DM) approval.
• Assist the General Manager with recruiting, hiring, onboarding, and training Shift Leads and MSRs, coordinating with Talent Acquisition and HR and following required hiring approvals.
• Assist the General Manager with staff schedules and call-off coverage within approved staffing levels and labor budgets; submit schedule changes and overtime to the General Manager and/or District Manager for approval.
• Provide coaching and feedback and assist with corrective action process and elevate employee concerns as appropriate.
• Assist with employee training and development and follow up on training completion and delegated tasks.
• Foster a positive, respectful, and inclusive work environment.
• Communicate important operational updates to the General Manager and team.
• Follow company safety procedures, emergency protocols, and the Crisis Communication Plan. Document and report incidents, safety concerns, and employee or member issues promptly through company channels.

Skills

Customer service

Leadership

Communication

Conflict resolution

Coaching

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC in Hickory Hills, IL seeks an Assistant General Manager to oversee daily club operations and drive a Judgement Free member experience while supporting financial and membership goals.

You will lead a high-energy team, maintain a clean, welcoming environment, deliver exceptional customer service, and grow memberships. This role often serves as Manager on Duty when the GM is away.