Fitness Center Membership Concierge

Woodridge Park District; Woodridge (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Woodridge Park District is seeking a Fitness Guest Services team member to greet guests, check in members, process memberships and payments, and direct patrons to classes and facilities. You will actively promote programs and services while maintaining a clean, organized front desk and providing friendly customer service.

The role requires strong communication, basic computer skills, familiarity with recreation software, and the ability to handle inquiries and emergency situations in a

Qualifications

• Minimum 18 years old.
• Minimum of 1 year of proven customer service experience.
• Experience in health club or hospitality is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills including MS Office and recreation software.

Responsibilities

• Greet guests entering and leaving the area with a friendly demeanor.
• Check-in members and register guests; process memberships and payments in the POS system.
• Direct guests to class locations, fitness center, or facilities; answer questions and provide information.
• Answer inquiries, transfer calls, and take messages for staff as needed.
• Promote programs, events, and services to members and guests.
• Maintain a clean, organized front desk and assist with opening/closing duties as assigned.

Skills

Customer service

Communication

POS checkout

Guest services

Teamwork

Problem solving

Time management

Emergency response

Hospitality

Education

High school diploma or equivalent

Tools

Microsoft Office

Recreation software

Internet

Job description

Woodridge Park District is seeking a Fitness Guest Services team member to greet guests, check in members, process memberships and payments, and direct patrons to classes and facilities. You will actively promote programs and services while maintaining a clean, organized front desk and providing friendly customer service.

The role requires strong communication, basic computer skills, familiarity with recreation software, and the ability to handle inquiries and emergency situations in a