Fitness Center Concierge & Member Experience

Troon; Santa Rosa (CA); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Job summary

The Fountaingrove Club in Santa Rosa, CA, located within Troon, is seeking a Fitness Monitor. You will warmly check in members and guests, answer inquiries, and assist with fitness floor upkeep and class bookings in a fast-paced, hospitality-driven setting.

Responsibilities include greeting members, directing guests, managing tennis and group fitness bookings, and ensuring club rules are followed while supporting opening/closing routines and towel/laundry duties.

Qualifications

• Strong customer service orientation and professional communication.
• Able to greet members and guests warmly and handle inquiries efficiently.

Responsibilities

• Check in all Members and their guests accurately.
• Greet members/guests with a smile and friendly demeanor.
• Book tennis court times and group fitness classes in person and by phone.
• Be courteous on phone and face-to-face interactions.
• Maintain positive relations with members and guests.
• Direct members/guests to appropriate areas of the club.
• Listen to inquiries and complaints and respond professionally.
• Assist in cleaning and straightening the fitness floor.
• Promote events and programs to members/guests; enforce rules.
• Follow opening and closing procedures for the fitness center.
• Empty towel bins and perform daily laundry as scheduled.

Skills

Customer Service

Education

High School Diploma or GED

Job description

The Fountaingrove Club
Santa Rosa, CA 95403, USA

Description

The Fountaingrove Club, located in Santa Rosa, CA, is pleased to announce an excellent career opportunity for a Fitness Monitor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part ofTroon, you’ll contribute to a global leader in golf and community management.

We are a private club wanting to bring our members exceptional customer service, whether it is while they are visiting the pool, working out on the fitness floor, playing a round of golf, playing tennis, or eating at our restaurant. Making sure that members and their guests are checked in, answering phone calls, giving information for personal training, swim lessons, tennis lessons, and signing up members/guests for fitness classes. Maintaining our fitness floor, pool deck, tennis courts and all other areas of our property for cleanliness. Making sure our members/guests are following our club rules. Taking care of our opening and closing procedures set in place daily for our fitness area.

Essential Functions & Accountabilities:

• Responsible for properly checking in all Members and their guests
• Greet each member/guest with a smile and a friendly greeting
• Book tennis court times, group fitness classes both in person and on the phone
• Be courteous and polite on the telephone as well as face to face contact
• Maintain positive relations and rapport with members and their guests
• Be familiar with roles of all staff so that you can direct members/guests to the appropriate areas of the club
• Listen to members inquiries and complaints and deal with them in a responsible and professional manner
• Assist in cleaning and straightening of the fitness floor
• Promote upcoming events and programs to members/guests
• Know and enforce all the rules, policies, and procedures at the fitness center
• Follow and complete all opening and closing procedures established at the fitness center
• Empty towel bins and perform laundry per your shift daily

Pay range from $18.25 - $19.44

Education/Experience:

• High School Diploma or General education degree (GED)

Physical Demands:

• Frequently stands and uses hands. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
• Works in outdoor weather conditions. Noise level is moderate.

Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.