Fish Department Manager

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus up to $500

Job summary

Citarella - The Ultimate Gourmet Market in New York seeks a Seafood Team member to deliver exceptional guest service while ensuring high-quality seafood offerings. The role involves handling seafood, providing proactive customer support, and maintaining product standards.

Candidates should possess experience in seafood handling and demonstrate strong guest service skills in a fast-paced environment. Flexible availability, including evenings and weekends, is required. Join Citarella, known for its commitment to quality and exceptional culinary heritage.

Qualifications

• 6 months to 1 year of experience in seafood handling, guest service, and sales.
• Strong organizational and time management skills in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and maintain product presentation.
• Receive and break down deliveries, stock and rotate merchandise.
• Prepare seafood items and adhere to safety standards.

Skills

Guest service

Merchandising skills

Team player

Organizational skills

Problem-solving ability

Job description

Citarella is one of the most iconic premium food retailers in the United States, built on more than a century of culinary heritage and an uncompromising commitment to quality. Established in New York City in 1912 as a neighborhood seafood shop, the company has evolved into a family-run gourmet market destination known for “fresh from the source” standards, deep product expertise, and a hospitality-forward customer experience.

Today, Citarella operates specialty markets across New York City, the Hamptons, and Greenwich, Connecticut. The brand is widely recognized for extraordinary seafood and a best-in‑class assortment of prime dry‑aged meats, chef‑prepared foods, scratch‑made pastries, artisanal cheeses, cured meats, smoked fish, and a curated lineup of private‑label products. Its reputation rests on craftsmanship, pride, operational discipline, and a relentless pursuit of excellence.

Citarella’s next chapter requires scaling this high‑standard, founder‑driven business into a durable, professionally managed enterprise capable of sustained growth across markets and channels—while preserving the quality, culture, and customer intimacy that define the brand.

We are offering a SIGN‑ON BONUS of up to $500 for the Fish Department (must meet all requirements- payments will be distributed during a specified timeline).

Role and Responsibilities

• As a member of Citarella’s Seafood Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium seafood offerings. This position requires pride in product presentation, attention to safety and sanitation standards, and a strong sense of teamwork.
• Provide exceptional guest service to drive sales and ensure satisfaction.
• Use suggestive selling techniques to promote seafood products.
• Receive, unload, and break down deliveries; stock and rotate merchandise.
• Ensure all items meet Citarella’s high-quality standards before display.
• Prepare seafood items, including cleaning and cooking shrimp and lobster.
• Maintain and restock displays while ensuring proper rotation and facing of products.
• Apply basic knife skills to prepare seafood as needed.
• Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards.
• Use and manage cleaning chemicals in accordance with safety protocols.
• Communicate clearly and professionally with team members and management.
• Maintain a professional, respectful, and guest-facing demeanor at all times.
• Complete all assigned duties as directed by the management team.

Requirements

• 6 months to 1 year of experience in seafood handling, guest service, and sales.
• Strong guest service and merchandising skills.
• Ability to retain and apply product knowledge.
• Strong organizational and time management skills in a fast-paced environment.
• Problem-solving ability and sense of urgency.
• Team player with a willingness to support fellow associates.
• Flexible availability, including evenings, weekends, and holidays.