Assistant Store Manager

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Citarella - The Ultimate Gourmet Market is seeking an experienced Assistant Store Manager to oversee daily operations and drive sales performance. This role focuses on developing team capabilities and ensuring exceptional customer service aligned with brand standards.

The ideal candidate will have at least 5 years of relevant experience in a food or retail environment, with strong organizational skills and a passion for customer satisfaction. Attention to quality and team success is paramount.

Qualifications

• Minimum 5 years of assistant store management experience in food/grocery or retail.
• Exceptional guest service skills.
• Proficient knowledge of food safety and sanitation procedures.

Responsibilities

• Assist store manager in overseeing daily store operations.
• Foster a positive work environment and lead by example.
• Ensure training and development of associates.

Skills

Customer satisfaction

Team management

Food and beverage knowledge

Communication skills

Organizational skills

Job description

Citarella is one of the most iconic premium food retailers in the United States, built on more than a century of culinary heritage and an uncompromising commitment to quality. Established in New York City in 1912 as a neighborhood seafood shop, the company has evolved into a family‑run gourmet market destination known for “fresh from the source” standards, deep product expertise, and a hospitality‑forward customer experience.

Today, Citarella operates specialty markets across New York City, the Hamptons, and Greenwich, Connecticut. The brand is widely recognized for extraordinary seafood and a best‑in‑class assortment of prime dry‑aged meats, chef‑prepared foods, scratch‑made pastries, artisanal cheeses, cured meats, smoked fish, and a curated lineup of private‑label products. Its reputation rests on craftsmanship, pride, operational discipline, and a relentless pursuit of excellence.

Citarella’s next chapter requires scaling this high‑standard, founder‑driven business into a durable, professionally managed enterprise capable of sustained growth across markets and channels—while preserving the quality, culture, and customer intimacy that define the brand.

Role & Responsibilities

We are seeking a motivated and results‑driven Assistant Store Manager to join our dynamic retail team. In this pivotal role, you will support the Store Manager in overseeing all aspects of daily operations, ensuring the store runs smoothly, efficiently, and profitably. You will play a key role in driving sales performance, managing team development, and delivering exceptional customer service that aligns with our brand standards. This is a hands‑on leadership position, ideal for someone with strong organizational skills, a passion for retail excellence, and the ability to lead by example. If you thrive in a fast‑paced environment and are committed to team success and customer satisfaction, we invite you to bring your talent to our store.

• Assist store manager in overseeing all aspects of daily store operation including store sales and profitability
• Track, analyze, and act to improve store performance at all levels
• Foster positive work environment and lead by example
• Hire, train, and motivate store teams
• Ensure proper training and development of associates
• Ensure the store products meet or exceed quality standards and are merchandised according to brand standards
• Achieve and exceed profit goals while maintaining expense controls and increasing sales
• Focus on customers satisfaction and needs and hold employees accountable to provide the same superior service through best practices
• Assist in overseeing store merchandising, department ordering/receiving, waste and returns
• Oversee department and store schedules
• Ensure team members adhere to Company policies, procedures, and guidelines
• Assist in overseeing control of all inventory, product cost, cash handling, and purchasing
• Oversee and monitor handling of cash, safe, registers, POS transactions
• Assist in overseeing and executing all the necessary reporting and admin duties: Invoices, Payroll, Inventory, etc.
• In addition, other duties, tasks, projects as per business need

Qualifications

• Minimum 5 years of assistant store management experience in a food/grocery or retail operation, or equivalent experience
• Demonstrated track record of workplace achievement in the selection, coaching, and development of employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
• Ability to work with performance metrics, product specifications, and management systems
• Proven experience managing a team within a multi‑department operation
• Proficient knowledge and understanding of food and beverage
• Exceptional guest service skills
• Excellent oral and written communication skills
• Expertise in health, food safety & sanitation procedures (Dept. of Health/ Dept. of agriculture experience is a plus)
• Coaching and staff development experience
• Knowledge and ability to operate basic kitchen equipment
• Excellent interpersonal, time management, and organizational skills
• Ability to work a flexible schedule including nights, holidays, weekends.
• Must be computer proficient
• Must be willing to travel to different store locations to meet the demands of the business
• Must be able to meet physical demands of the position including standing for extended periods of time, bending, pulling, pushing, carrying up to 50 pounds, etc.