Fish Department Manager (Sign-On Bonus)

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Sign-on bonus up to $500 for the Fish Department

Job summary

Citarella - The Ultimate Gourmet Market in New York is seeking team members for the Fish Department. You will provide exceptional guest service while maintaining knowledge of premium seafood offerings. Responsibilities include merchandising, product rotation, and engaging with guests to ensure a satisfying shopping experience.

The ideal candidate has 6 months to 1 year of experience in seafood handling and must have strong guest service and merchandising skills. Flexible availability, including evenings and weekends, is necessary for this role.

Qualifications

• 6 months to 1 year of experience in seafood handling and guest service.
• Ability to retain and apply product knowledge.
• Strong organizational and time management skills.

Responsibilities

• Provide exceptional guest service to drive sales.
• Receive, unload, and break down deliveries.
• Prepare seafood items, including cleaning shrimp and lobster.

Skills

Strong guest service skills

Merchandising skills

Problem-solving ability

Attention to safety and sanitation standards

Job description

Citarella is one of the most iconic premium food retailers in the United States, built on more than a century of culinary heritage and an uncompromising commitment to quality. Established in New York City in 1912 as a neighborhood seafood shop, the company has evolved into a family‑run gourmet market destination known for “fresh from the source” standards, deep product expertise, and a hospitality‑forward customer experience.

Today, Citarella operates specialty markets across New York City, the Hamptons, and Greenwich, Connecticut. The brand is widely recognized for extraordinary seafood and a best‑in‑class assortment of prime dry‑aged meats, chef‑prepared foods, scratch‑made pastries, artisanal cheeses, cured meats, smoked fish, and a curated lineup of private‑label products. Its reputation rests on craftsmanship, pride, operational discipline, and a relentless pursuit of excellence.

Citarella’s next chapter requires scaling this high‑standard, founder‑driven business into a durable, professionally managed enterprise capable of sustained growth across markets and channels—while preserving the quality, culture, and customer intimacy that define the brand.

We are offering a SIGN‑ON BONUS of up to $500 for the Fish Department (must meet all requirements- payments will be distributed during a specified timeline).

Role and Responsibilities

As a member of Citarella’s Seafood Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium seafood offerings. This position requires pride in product presentation, attention to safety and sanitation standards, and a strong sense of teamwork. You will be responsible for merchandising, product rotation, waste monitoring, and engaging with guests to provide an outstanding shopping experience.

• Provide exceptional guest service to drive sales and ensure satisfaction.
• Use suggestive selling techniques to promote seafood products.
• Receive, unload, and break down deliveries; stock and rotate merchandise.
• Ensure all items meet Citarella’s high‑quality standards before display.
• Prepare seafood items, including cleaning and cooking shrimp and lobster.
• Maintain and restock displays while ensuring proper rotation and facing of products.
• Apply basic knife skills to prepare seafood as needed.
• Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards.
• Use and manage cleaning chemicals in accordance with safety protocols.
• Communicate clearly and professionally with team members and management.
• Maintain a professional, respectful, and guest‑facing demeanor at all times.
• Complete all assigned duties as directed by the management team.

Requirements

• 6 months to 1 year of experience in seafood handling, guest service, and sales.
• Strong guest service and merchandising skills.
• Ability to retain and apply product knowledge.
• Strong organizational and time management skills in a fast‑paced environment.
• Problem‑solving ability and sense of urgency.
• Team player with a willingness to support fellow associates.
• Flexible availability, including evenings, weekends, and holidays.