Fiserv Forum - Gallagher Club Supervisor

Compass Group USA; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Instapay

Health & Wellness Program

Associate Shopping Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA's Levy Club at Fiserv Forum seeks a VVIP Club Supervisor to oversee front-of-house operations for elite guests, VIPs, and corporate partners, delivering premium service.

You will lead a team of up to 15 staff, coach for luxury standards, manage guest lists and seating, and coordinate with back-of-house during events.

The role requires 3+ years in luxury hospitality with strong communication, proficiency in MS Office, and willingness to obtain ServSafe Alcohol within 60 days.

Qualifications

• 3+ years of experience in luxury hospitality, food & beverage, or fine dining environments; leadership experience preferred.
• Knowledge of upscale food, wine, beverage, and service standards.
• Ability to communicate professionally via email and phone.
• Knowledge of Microsoft Office suite.
• Strong interpersonal and communication skills to connect with guests and team members effectively.
• Willingness to obtain ServSafe Alcohol Certification or equivalent within first 60 days of employment.
• Ability to stand for long periods and work in a fast-paced setting.

Responsibilities

• Lead daily food and beverage service before, during, and after events to ensure smooth, efficient service.
• Ensure proper setup, presentation, and cleanliness of club area.
• Lead and motivate a front-of-house team of up to 15 staff including servers, bartenders, hosts, and attendants.
• Be the expert on menus, offerings, pricing, and service standards reflecting premium brand standards.
• Foster and grow beverage program and oversee training and beverage offerings.
• Coordinate with back-of-house operations and manage guest lists, seating, and requests.
• Resolve guest concerns professionally and ensure exceptional guest experience.

Skills

Leadership

Guest relations

Professional communication

Microsoft Office

ServSafe Alcohol

Education

ServSafe Alcohol Certification or equivalent

Tools

Microsoft Office

Job description

Fiserv Forum - Gallagher Club Supervisor

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

The VVIP Club Supervisor is responsible for overseeing all front-of-house operations within a high-end, exclusive club environment. This role ensures exceptional guest experience for elite clientele, including VIPs, corporate partners, and high-profile guests. The Supervisor leads service staff, maintains luxury service standards, and ensures seamless coordination during events.

Key Responsibilities:

• Lead the daily food and beverage service before, during, and after all events to ensure smooth and efficient service.
• Ensure proper setup, presentation, and cleanliness of club area.
• Lead, coach, and motivate a front of house team a team of up to 15 team members including servers, bartenders, hosts, and attendants.
• Be the expert on menus, product offerings, packaging, pricing, and service standards. Ensure that all service interactions reflect premium brand standards.
• Foster and grow beverage program in the Gallagher Club and overseeing training and help in creation of beverage offerings, both alcoholic and non-alcoholic.
• Ability to create, organize, and execute food and or beverage activations.
• Ability to communicate clearly with your team and coordinate with back of house operations.
• Ability to surprise and delight guests of the Gallagher Club. This includes, but not limited too, going above and beyond to source, secure, and delight guest requests.
• Ensure all areas are fully stocked and prepped for seamless operations, maintaining a high standard of readiness at all times.
• Maintain a strong standing of professionalism at all times.
• Manage a guest list, seating chart, and guest requests.
• Foster and maintain a culture of outstanding customer service, resolving any guest concerns or complaints with professionalism and empathy.
• Ensure strict compliance with all health and safety regulations, both Levy and State standards, to maintain a safe environment for staff and guests.
• Build and maintain strong relationships with clients, guests, and the Levy team, while actively seeking feedback to improve service.Anticipate guest needs and resolve issues promptly, discreetly and professionally.
• Verify and manage opening and closing inventories, ensuring accuracy at all times.
• Enforce Levy's company guidelines as per the employee handbook and training manual.
• Uphold responsible alcohol service policies to promote safety and enjoyment for all guests.
• Must be available to work nights, weekends, and holidays aligned with the schedule.
• Perform additional duties as assigned to ensure smooth operations.

Qualifications:

• 3 + years of experience in luxury hospitality, food & beverage, or fine dining environments; leadership experience preferred.
• Knowledge of upscale food, wine, beverage, and service standards.
• Ability to communicate professionally via email and phone.
• Knowledge of Microsoft Office suite.
• Strong interpersonal and communication skills to connect with guests and team members effectively.
• Willingness to obtain ServSafe Alcohol Certification or equivalent with in first 60 days of employment.
• Ability to stand for long periods and work in a fast-paced setting.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely.