Fiscal Management Services Enrollment Agent

Abilities in Motion; Reading (Berks County); On-site; USD 38,000 - 48,000; Full time

Job summary

Abilities in Motion is seeking an FMS Enrollment Agent to support program policy compliance and enrollment paperwork processing. The role includes assisting individuals in English and Spanish, training on required documentation, and coordinating with state systems.

The candidate will handle paperwork verification, background checks, and maintaining records, with a focus on accuracy and timely data entry. Travel to Berks and Schuylkill counties is required.

Qualifications

• High school diploma or GED preferred.
• 1 year experience with individuals with disabilities or in a human services field.
• ODP Certified Investigator’s Certificate within one year of hire.
• Fluent in English and Spanish (verbal and written) required.

Responsibilities

• Process enrollment paperwork by phone, email, or in person.
• Train parties on mandated documentation.
• Maintain accurate activity notes and timesheets, ensuring they meet consumer needs.
• Document interactions and updated demographic information in the agency database within 24 hours.
• Attend ISP meetings and provide updates on service needs.
• Identify critical incidents and assist with evaluating incident data and trends.
• Travel to Berks and Schuylkill counties as required.

Skills

Computer skills

Team player

Interpersonal skills

Time management

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Web-based systems

Job description

Position Summary

The FMS Enrollment Agent is responsible for executing program policies, procedures, andpractices that ensure compliance with regulatory agencies. The FMS Enrollment Agent will perform tasks inaccordance with program mandates such as the processing of new-hire paperwork, providing support toindividuals in the completion of paperwork, and providing training to all parties on program policy andprocedures. Also assists individuals in both English and Spanish (verbally and in writing)

Essential Functions (Primary Duties)

• Coordinate, verify, and process FMS enrollment paperwork for all parties by phone, email, or in person asrequired. This includes, but is not limited to performing background checks, verification of identity, andsubmissions into state-run systems.
• Train all new and existing parties on proper completion of mandated documentation, including but notlimited to activity notes, timesheet submissions, and training verifications.
• Ensure activity notes and timesheets meet the needs of the consumers.
• Ensure restrictive procedures and restraints are not being used.
• Handle day-to-day office visits and phone calls by all parties.
• Document all interactions and updated demographic information within the agency database within 24hours.
• Identify and document critical incidents and assist with evaluating incident data and trends.
• Attend Individualized Service Plan (ISP) meetings and provide updates on service needs.

Role Qualifications:

• Excellent computer skills with knowledge of Word, Excel, and web-based systems.
• Function as part of a team, working cooperatively with colleagues and supervisor.
• Excellent interpersonal skills.
• Ability to remain highly organized with acute attention to detail.
• Flexibility to adapt to a rapidly changing work environment.
• Effective time-management skills.
• Ability to effectively identify issues and develop, recommend, and implement a solution.
• Must have reliable means of transportation.
• Must be willing to travel to Berks and Schuylkill counties.
• Must complete criminal history clearances — PA State Police Clearance and Child Abuse Clearance.
• Fluent in English and Spanish (verbal and written) required.

Education/Relevant Work Experience:

• Education: High school diploma or GED preferred.
• Work Experience: Minimum of 1 year working with individuals with disabilities or in a human services orrelated field required.
• Personal Experience: Minimum of 2 years working with an individual with disabilities may be considered.
• Required to obtain Office of Developmental Programs (ODP) Certified Investigator’s Certificate withinone year of hire.