Fiscal Analyst 4 - Student Financials Manager

South Puget Sound Community College; Washington; On-site; USD 66,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

South Puget Sound Community College in Olympia, WA, invites applications for the Fiscal Analyst 4 - Student Financials Manager. This role leads essential student financial services operations, including accounts, cashiering, third-party billing, and staff supervision.

Responsibilities span ctcLink/PeopleSoft configuration, payment processing, refunds, and annual tax reporting, with a focus on accuracy, compliance, and process improvement across campus and external partners.

Qualifications

• Bachelor's degree in Accounting or Finance preferred.
• Three years of relevant professional experience required or equivalent education.
• Experience with ERP systems (PeopleSoft/ctcLink) and third-party billing is a plus.

Responsibilities

• Supervise cashier processes and third-party receivables.
• Manage and audit student accounts including billing and refunds.
• Coordinate with SBCTC and SBCTC tickets.
• Configure term and billing calendars in ctcLink/PeopleSoft.
• Prepare quarterly and annual processing and reporting.

Skills

Staff supervision

Customer service

Communication skills

Analytical thinking

People skills

Education

Bachelor's Degree in Accounting or Finance

Associate's Degree

Master's Degree

Tools

PeopleSoft / ctcLink

Radius

Banner

Job description

South Puget Sound Community College (SPSCC) invites applications from highly motivated, qualified candidates for the Fiscal Analyst 4 - Student Financials Manager position supporting the Financial Services department.

The Fiscal Analyst 4 is responsible for comprehensive management of student financial services, including oversight of student accounts, cashiering, third-party billing and payments, and supervision of student financial staff. The role serves as the primary point of contact for student financial matters and ensures timely, accurate responses to inquiries from students, campus departments, third-party agencies, and external partners.

The annual salary range is $66,072-$86,688.

What You'll Do:

This Business Office position leads critical processes within the Campus Solutions pillar of ctcLink (PeopleSoft), including, but not limited to, term setup, tuition and fee configuration, student account management, collections coordination and management, year-end activities, and 1098-T processing. It also provides institution-wide support and ensures compliance with policies, procedures, and regulatory requirements. This position is expected to determine continuous process improvements and implement changes as needed.

Essential Functions: Leadership and Operations

• Supervise, train, and evaluate cashier processes, third-party contract receivables, and other staff as needed; reconciliation processes; and provide cashier support within ctcLink as needed
• Develop, document, and maintain procedures; support continuous improvement and ensure adherence to both institutional and Washington State Community and Technical College system policies and standards

Student Account Management and Customer Service

• Manage and audit student accounts, including billing, payment processing, refunds, adjustments, and account reconciliation
• Provide comprehensive customer service by assisting cashiers and students with account inquiries, payment options, financial aid disbursements, waivers, service indicators, item types, and program-related costs
• Research and resolve complex account issues, including tuition calculation errors, residency discrepancies, refund processing, and payment discrepancies
• Submit and manage SF/FA tickets to SBCTC for student account issues

System Configuration and Technical Support (ctcLink/PeopleSoft)

• Configure and maintain term-based system components, including billing and due calendars, tuition calculation controls, term fees, tuition schedules, and related setup tables
• Analyze system data, identify errors, and collaborate with the State Board of Community and Technical Colleges to troubleshoot and resolve issues through formal ticketing processes
• Run queries and generate

Billing, Payments, and Financial Processing

• Review payment plans, including setup, monitoring, and reconciliation of third-party payment systems such as Nelnet and CyberSource, audit payment reports, and resolve discrepancies
• Reconcile internal cash-to-SF transactions, including second journal set (FA/SF/GL), third-party item types, and FARC/FARP
• Manage financial aid disbursements through third-party vendors, such as Bank Mobile, and ensure accurate posting to student accounts
• Process annual tax reporting (1098-T) and maintain compliance with applicable regulations

Cross-Departmental Coordination and Reporting

• Collaborate with Enrollment Services and other campus departments to resolve issues related to fees, waivers, financial aid adjustments, and system configurations
• Provide leadership with regular reports and analysis on student accounts, payment plans, collections, and service indicators
• Coordinate communications with internal and external stakeholders, including vendors, sponsors, and institutional partners

Term and Year-End Processing

• Prepare and manage quarterly and annual processes, including term rollovers, tuition and fee updates, system configuration, and calendar setup
• Update tuition and fee rates in ctcLink
• Provide rates to the Financial Aid Office for their budgeting for the cost of attendance
• Work with SBCTC and Student Services staff to update waivers.
• Update DOD MOU Tuition and fee rates.
• Provide a budget to FA leadership for SPSCC Grant Institutional Aid
• Assist with IPEDS reporting
• Work with SBCTC and/or SPSCC IT for updates to third-party systems such as Radius
• Ensure timely communication of key dates, tuition information, and payment deadlines to campus stakeholders and external partners
• Review, respond, and track chargebacks for Converge, CyberSource, and Nelnet
• Create New Speedtypes as required
• Work with SBCTC to set up new external orgs for the College and CCE.
• Work with departments such as international student services, financial aid, Transition Studies, and parent education to develop processes related to student accounts and third parties.

Supervisory Support

• Support as a backup cashier and/or third-party billing, as needed
• Other Duties as Assigned

Qualifications You Possess:

Education to Experience Equivalences:

Associate's Degrees = 2 years

Bachelor's Degree = 4 years

Master's Degree = 6 years

Required:

Selected candidates may be required to complete and successfully pass a skills assessment or a competency evaluation

Preferred Experience and Education:

• Bachelor's Degree from an accredited college or university in Accounting or Finance
• 18 quarter or 12semester hours in accounting or finance, AND
• One to two years of relevant professional experience OR equivalent education and experience. Professional experience may substitute for education.
• Three years of relevant professional experience working in a student accounts-related field
• Working within an ERP system such as PeopleSoft and/or Banner
• Supervisory experience

The Successful Candidate Must Demonstrate

• Accountability for staff, including leading and evaluating staff
• Strong verbal, written, and interpersonal communication skills, with the ability to engage diverse populations effectively
• Demonstrated ability to prioritize multiple tasks, meet deadlines, and maintain a high level of accuracy and attention to detail
• Proficiency in problem-solving, analytical thinking, and conflict resolution
• Ability to work independently and collaboratively in a fast-paced, changing environment
• High level of integrity, professionalism, and discretion when handling confidential information
• Commitment to equity, diversity, and inclusion, with cultural awareness and sensitivity
• Adaptability, innovation, and sound judgment in decision-making
• Demonstrability in problem-solving, multitasking, and time management

Background Check Condition of Employment

Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.

Veterans Preference

Applicants who meet the minimum qualifications and wish to claim Veterans Preference must submit a copy of their United States Department of Veterans Affairs honorable discharge documentation. All personally identifiable information must be redacted prior to submission.

Benefit Information

A generous benefits package including medical, dental, vision, life insurance, long-term disability, retirement, and optional deferred compensation programs. The position is eligible to participate in the State Board Retirement Plan (SBRP) and Department of Retirement Systems (DRS). Employees have the option to participate in two tax-deferred retirement investment programs. For health benefit information, go to the Washington Health Care Authority.

Bargaining Unit

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees.

Compensation

Your paycheck is part of your total compensation package, with employee benefits worth about 30% of your salary.

Vacation and Sick Leave

Annual leave includes vacation, 11 paid holidays, and 12 days of sick leave

For more benefits information, please visit our Employee Benefits website.

South Puget Sound Community College values diversity and is anEqual Opportunity Employer and Educator

SPSCC provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or veteran status. Prohibited sex discrimination includes sexualharassment, defined as unwelcome sexual conduct of various types. In accordance with the Americans with Disabilities Act (ADA) and the Rehabilitation Act, SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities.

Lacy Neal / Executive Human Resources Officer/Title IX Coordinator
Phone: [phone]
Email: [e-mail]
Building 25, Room 220
2011 Mottman Rd SW
Olympia, WA 98512

For general SPSCC recruitment inquiries, please contact Sheemica Butler-Hill at [e-mail].

South Puget Sound Community College is a smoke-free and drug-free environment.

Applicants who require accommodations in the application process or need materials in an alternative format may contact the Human Resources Office at [phone].