Student Success Advocate

Spokane Colleges; Spokane (WA); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, life and long termdis

WA State Retirement Plan

Vacation and sick leave

Descrizione del lavoro

Spokane Community College, part of Spokane Colleges, seeks a Student Success Advocate for the Sasquatch One Stop to assist students with admissions, financial aid, registration, transcripts and ID cards, and to guide them through SCC services and policies.

Under supervision, the SOS Specialist resolves inquiries, processes forms, maintains confidentiality, and connects students to advisors and support resources in a fast-paced environment.

Competenze

• Associate degree or equivalent mix of education and experience.
• At least two years of customer service or student services experience.
• Proficiency in Microsoft Office and ability to learn college systems.
• Strong communication skills, written and oral.
• Ability to handle multiple tasks in a fast-paced environment.

Mansioni

• Provide customer service at the main student service desk.
• Assist prospective students with admissions, financial aid, and registration.
• Issue student ID cards and process name/mailing changes.
• Assist with FAFSA/WASFA and scholarship information.
• Refer students to advisors and support services.
• Maintain knowledge of policies across departments to advise on financial aid.

Conoscenze

Customer service

Communication

Teamwork

Microsoft Office

Phone etiquette

Formazione

Associate degree

Strumenti

PeopleSoft

Descrizione del lavoro

Location:Spokane Community College, Main Campus

Department:SCC Access Outreach/Dual Enrollment

Salary Range: $3,738 - $4,980

Starting salary for this position is: $3,738 (Monthly)
Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us

Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities.

About the Student Success Advocate

JOB SUMMARY

The Sasquatch One Stop (SOS) is our front-facing student services hub in the Access, Outreach & Dual Enrollment department. This position will provide information regarding admissions, financial aid, registration, student onboarding, transcripts, and other services and resources offered at Spokane Community College (SCC) / Spokane Colleges.

Under general supervision of the Sasquatch One Stop Supervisor, this position will provide assistance and resolve complaints, inquiries and student service problems while maintaining appropriate confidentiality. The SOS Specialist provides hands on help to students regarding SCC services, programs, policies and procedures as well as helps the public and students with completing and accepting forms, registering for classes and issuing student identification (ID) cards. The role is ideal for someone who enjoys working in a fast-paced environment, problem-solving, and living out the mission of Spokane Colleges by successfully navigating the college system.

DUTIES AND RESPONSIBILITIES

• Provide customer service while working with students at the main student service desk. *
• Respond to and interact with prospective students about admissions, testing requirements, financial aid, registration, transcripts, disability access services and general college/program information and resources to support student success. *
• Provide customer service and serve as the first point of contact for prospective and current students while answering the switchboard, student emails, and Chat Bot. *
• Issue student ID cards and name badges and process forms such as name/mailing changes, add/drop requests, and FERPA releases. *
• Process enrollment verifications for students, housing providers, government agencies, background check agencies, National Student Clearinghouse, and Amazon Career Choice participants.
• Maintain knowledge of policies of other departments (Admissions, Registration, Transcripts, Student Success, Testing, Curriculum, etc.) and understand the impact on a student’s financial aid eligibility. *
• Answer questions, research and problem solve staff, student and public inquiries and inform students of services available to them. *
• Refer students to advisors, pathway specialists, counseling, veteran services, and workforce specialists as needed.
• Maintain knowledge of federal, state and institutional Academic Progress (AP) policies, ensuring students maintain a proper grade point average (GPA) and number of quarters they have been in attendance. *
• Help students understand placement policies, registration steps, and how to navigate ctcLink. *
• Assist students with financial aid forms (FAFSA/WASFA), scholarship information, award status, and disbursement timelines. *
• Maintain expertise and up-to-date knowledge of federal and state regulations for financial aid programs and react positively to constantly changing federal, state and institutional regulations and guidance. *
• Maintain knowledge of services and resources at SCC/Spokane Colleges to provide students with information and connect prospective and current students with support resources designed to sustain their success. Refer questions to the proper office or person in a courteous and professional manner. *
• Receive documents such as tax returns, W2 forms, citizenship, resident and other parent/student forms. Review documents for completeness and consistency. *
• Attend events for various departments to assist students with admissions, registration and financial aid questions. *
• Remove student holds when authorized. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the Spokane Colleges strategic plan, and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Action Oriented
• Optimizes Work Processes
• Ensures Accountability
• Drives Results
• Collaborates
• Values Differences
• Communicates Effectively
• Instills Trust
• Demonstrates Self-Awareness
• Self-Development
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• At least two years of experience in customer service or student services
• Proficiency in Microsoft Office and willingness to learn college systems.
• Ability to operate office equipment.
• Ability to use a multi-line phone system and possess proper phone etiquette skills.
• Ability to represent SCC in a friendly and courteous manner.
• Excellent communication skills both orally and in writing.
• Ability to work on and pivot between multiple tasks and work in a fast-paced environment.
• Proven ability to work within deadlines.
• Must be able to work as a member of a team.
• Ability to interpret and apply regulations, policies and procedures received from multiple sources.
• Ability to maintain a high level of confidentiality.
• Ability to perform mathematical calculations and/or verify information accurately.
• Strong communication skills and a commitment to student success.

DESIRED QUALIFICATIONS

• Experience in a higher education environment.
• Experience with student management systems (e.g., PeopleSoft).
• Basic knowledge of financial aid, scholarships, and student account policies.
• Bilingual/biliterate proficiency is not a requirement but is appreciated.

PHYSICAL REQUIREMENTS

• Work is performed in an open office setting with frequent interruptions and background noise.
• Work is sedentary.
• Frequent use of computers.
• Work directly with students/clients.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours per week).
• This position is overtime eligible.
• 6-month probationary period.
• May require local or regional travel.
• Criminal background check is required.
• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment. We comply with applicable federal and state civil rights laws, and prohibit discrimination, harassment, and retaliation in programs, activities, and employment based on race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, service-animal use, or other legally protected status.

To report a concern or ask about Title IX or access, contact Frederick Davis, Chief Human Resource Officer / Title IX Coordinator, at [e-mail] or 509-434-5037.