FirstAlt Operations Assistant Manager

First Student; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in student transportation is seeking a FirstAlt Operations Assistant Manager in Cincinnati. This role involves managing operations, onboarding partners, and ensuring compliance with regulations. Ideal candidates will have a bachelor's degree or equivalent experience and a strong background in customer management and business development.

Qualifications

• Comprehensive knowledge of field policies and procedures.
• Experience in managing operations and customer service.
• Ability to lead and direct the work of other employees.

Responsibilities

• Assist in onboarding transportation partners and managing daily operations.
• Monitor compliance with new legislation affecting transportation.
• Oversee vehicle maintenance and manage driver relationships.

Skills

Customer Management

Business Development

Regulatory Compliance

Technical Skills

Education

Bachelor's Degree or Equivalent Experience

Job description

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First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Major Responsibilities

• Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers
• Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)
• Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.
• Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers.
• During school year startup, it will be required to communicate and negotiate proposed routes with local service providers.
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers.
• Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations.
• Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool.
• Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.
• Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Follow all First Student policies and procedures while providing the best customers service to our clients.
• Use effective industry skills and abilities to support and grow daily transportation operations.
• Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt.
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.
  
  

Minimum Education Or Certifications Required

• Comprehensive knowledge of the field's policies, procedures, and practices. Performs complex tasks. Leads and directs the work of other employees. Has full authority for personnel decisions and may have some impact on departmental budgeting, planning, and procedural change. Typically requires a bachelor's degree or years of experience.
  
  

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  School and Employee Bus Services

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