FirstAlt Operations Assistant Manager

FIRST MANAGEMENT SERVICES LLC; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in student transportation is seeking an Operations Assistant Manager in Cincinnati. This role involves managing customer operations, onboarding partners, and ensuring compliance and service quality. Ideal candidates will have a bachelor's degree or relevant experience and strong leadership skills.

Qualifications

• Knowledge of policies, procedures, and practices in the field.
• Ability to lead and make personnel decisions.

Responsibilities

• Assist in onboarding transportation partners and managing daily trips.
• Identify and pursue new business opportunities and negotiate with clients.
• Manage vehicle maintenance and ensure customer service standards are met.

Skills

Leadership

Customer Service

Negotiation

Communication

Education

Bachelor's degree or relevant experience

Job description

FirstAlt Operations Assistant Manager page is loaded

FirstAlt Operations Assistant Manager

Apply locations Cincinnati, OH - Headquarters

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: JR8008

About First Student:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers daily. Our brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. We prioritize safety and innovation, utilizing advanced training and technology in transportation.

Major Responsibilities:

1. Assist in onboarding transportation partners, managing daily trips, and addressing needs of parents and districts.
2. Manage daily customer operations, including new client start-ups, retention, and development.
3. Identify and pursue new business opportunities, work on proposals, and negotiate with clients.
4. Manage staff equipment and items necessary for trips, such as badges and business cards.
5. Monitor new legislation affecting student transportation and assist in implementation.
6. Develop ongoing relationships with local and national transportation providers.
7. During school year startup, communicate and negotiate routes with service providers.
8. Oversee account efficiency and ensure customer service standards are met.
9. Manage vehicle maintenance, compliance, and a large driver and partner pool.
10. Collaborate with internal departments to improve service quality and reduce costs.
11. Ensure a safe environment by adhering to policies and regulations.
12. Follow all First Student policies and procedures while delivering excellent customer service.
13. Utilize industry skills to support and grow transportation operations.
14. Learn and use technical skills for reporting, SOPs, and standard practices.
15. Perform other duties as assigned by management.

Minimum Education or Certifications Required:

• Knowledge of policies, procedures, and practices in the field. Ability to lead and make personnel decisions. Typically requires a bachelor's degree or relevant experience.

Note: In Washington, all technician and driver positions are safety-sensitive and subject to drug testing.

First is an equal opportunity employer, considering all qualified applicants without discrimination. We are committed to a drug-free workplace and consider applicants with criminal histories as per applicable laws. For more information, see the Philadelphia Fair Chance Ordinance poster at https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.