First-Year Success Advisor

Waukesha County Technical College; City of Pewaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Tuition reimbursement/waiver

Well-being programs

Professional development opportunities

Job summary

Waukesha County Technical College seeks a New Student Advisor to provide proactive, high-touch guidance to new students during their first semester. You will connect students with registration, financial aid, orientation, and early academic planning resources to promote a successful transition.

Responsibilities include managing a caseload, assisting with course selection, addressing barriers, and coordinating with Admissions, Financial Aid, and Orientation to ensure a consistent experience.

Qualifications

• Bachelor's degree in Education, Communication, Social Science, Social Services, or a related field.
• Two (2) years of experience in advising, orientation, student services, or a related first-year experience role in higher education.

Responsibilities

• Manage an assigned caseload of new students during their first semester, providing proactive outreach, registration support, and orientation to college resources and expectations.
• Provide guidance on initial course selection, placement, financial aid basics, and program requirements during the critical first-semester transition period.
• Identify students showing early signs of risk through the early alert protocol; apply timely, defined intervention methods to address attendance, academic, or personal barriers.
• Build rapport quickly with new students to establish trust and engagement during a high-stakes transition period.
• Execute the warm handoff process transitioning each student to their ongoing Advisor as their first semester concludes, ensuring continuity of support and documentation.
• Coordinate with Admissions, Financial Aid, and Orientation staff to ensure a consistent, well-supported new-student experience.
• Maintain accurate case management records and documentation in compliance with FERPA.
• Participate in college-wide orientation, retention, and first-year experience initiatives as assigned.
• Maintain current professional knowledge of first-year experience and retention theory through professional education and activities.

Skills

Rapport building

Registration processes

Communication skills

Organizational skills

Case management systems

Team collaboration

Caseload management

Education

Bachelor's degree in Education/related field

Tools

Case management software

Job description

Waukesha County Technical College seeks a New Student Advisor to provide proactive, high-touch guidance to new students during their first semester. You will connect students with registration, financial aid, orientation, and early academic planning resources to promote a successful transition.

Responsibilities include managing a caseload, assisting with course selection, addressing barriers, and coordinating with Admissions, Financial Aid, and Orientation to ensure a consistent experience.