First Team Kia Service Advisor

First Team Automotive Group; Suffolk (VA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation Package

Medical, Dental and Vision Insurance

Company‑Paid Employee Life Insurance

Short‑Term Disability Insurance

401K Plan

Vehicle Purchase Program

Paid Vacation

Paid Training

Advancement Opportunities

Job summary

First Team Automotive Group is seeking a Service Advisor for First Team Kia in Suffolk, VA. You will assist customers in the Service Lane, explain services, and build lasting relationships based on trust and exceptional service.

You'll receive training, tools, and support to maximize earnings and deliver outstanding experiences, with opportunities for career growth in a premier Hampton Roads dealership group.

Qualifications

• Excellent verbal and written communication skills.
• Strong negotiation and presentation abilities.
• Customer-service oriented with a professional demeanor.

Responsibilities

• Assist customers throughout the vehicle service or repair process.
• Explain required vehicle services and advise repairs with diagnostic information.
• Build relationships with customers during service visits.
• Ensure customers are updated throughout their service.
• Maintain product knowledge and manufacturer certifications.
• Deliver an outstanding customer experience.

Skills

Verbal and written communication

Negotiation skills

Presentation skills

Positive attitude

Valid driver's license

Job description

Description

Join First Team Automotive Group and build a rewarding career with one of Hampton Roads' premier automotive organizations. Whether you're an experienced automotive service consultant or looking to take the next step in your career, we provide the training, technology, and opportunities to help you succeed.

Position Summary

As a Service Advisor at First Team Kia, you'll assist customers in the Service Lane while building a lasting relationship based on trust, professionalism, and exceptional service. You'll work with one of Hampton Roads' premier automotive organizations, representing industry-leading brands, a strong inventory, and a dealership group committed to your success. Whether you're an experienced automotive professional or beginning a career in service, you'll receive the training, tools, coaching, and support needed to maximize your earning potential while delivering an outstanding customer experience.

Why Work Here?

At First Team, we don't just offer jobs, we build careers. For more than 80 years, we've been one of Hampton Roads' premier automotive employers by investing in our people, modern facilities, cutting-edge technology, and promoting from within. We believe our employees are our greatest asset, and we're committed to providing the training, support, and opportunities needed to build a successful, long‑term career.

Why Choose First Team?

• Family‑owned organization


• State‑of‑the‑art facilities


• Paid manufacturer training


• Career advancement opportunities


• Stable leadership team


• Competitive benefits


• Employee purchase program


• Modern equipment and technology


• Positive team culture

Compensation/Good Faith Pay Range

• Base compensation: $1,600 per month


• Commission and performance incentives paid under the dealership's compensation plan


• Expected total annual earnings: $60,000-$120,000+ for employees meeting performance expectations. Top performers may earn more. Actual earnings will vary based on individual sales performance and other factors.

What You'll Do

• Assist customers throughout the vehicle service or repair process


• Explain required vehicle services per the manufacturer and advise customers on repairs, including diagnostic information and technician recommendations


• Build relationships with customers during all service visits


• Ensure that customers are continuously updated throughout their service visit


• Maintain product knowledge and manufacturer certifications


• Deliver an outstanding customer experience

What You’ll Bring

• Positive attitude and strong work ethic


• Excellent verbal and written communication, including strong negotiation and presentation skills


• Previous dealership or automotive sales experience preferred


• Valid driver's license with an acceptable driving record


• Ability to work evenings, weekends, and a flexible schedule


• Ability to hold yourself accountable and achieve goals with limited direct supervision


• Pass a criminal background check and drug screen


• Maintain a professional appearance and conduct

Benefits

• Competitive Compensation Package


• Medical, Dental and Vision Insurance


• Company‑Paid Employee Life Insurance of $25,000


• Short‑Term Disability Insurance


• Employee Assistance Program


• 401K Plan


• Vehicle Purchase Program


• Paid Vacation


• Paid Training


• Advancement Opportunities

First Team Automotive Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.