First Team Subaru Norfolk Service Advisor

First Team Automotive Group; Norfolk (VA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, Dental and Vision Insurance

Company-Paid Life Insurance

Short-Term Disability Insurance

401K Plan

Paid Vacation

Paid Training

Advancement Opportunities

Job summary

First Team Automotive Group is seeking a Service Advisor for First Team Subaru Norfolk to assist customers in the service lane and build lasting relationships based on trust and excellent service.

You will work with industry-leading brands and a dealership group committed to your success, receiving training, tools, coaching, and support to maximize earnings and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Valid driver's license with acceptable driving record.
• Ability to work evenings, weekends, and a flexible schedule.
• Criminal background check and drug screen required.

Responsibilities

• Assist customers throughout the vehicle service or repair process.
• Explain required vehicle services per the manufacturer and advise on repairs.
• Build relationships with customers during all service visits.
• Keep customers updated during their service visits.
• Maintain product knowledge and manufacturer certifications.
• Deliver an outstanding customer experience.

Skills

Verbal communication

Negotiation skills

Customer service experience

Professional presentation

Job description

Join First Team Automotive Group and build a rewarding career with one of Hampton Roads' premier automotive organizations. Whether you're an experienced automotive service consultant or looking to take the next step in your career, we provide the training, technology, and opportunities to help you succeed.

Position Summary

As a Service Advisor at First Team Subaru Norfolk, you'll assist customers in the Service Lane while building a lasting relationship based on trust, professionalism, and exceptional service. You'll work with one of Hampton Roads' premier automotive organizations, representing industry-leading brands, a strong inventory, and a dealership group committed to your success. Whether you're an experienced automotive professional or beginning a career in service, you'll receive the training, tools, coaching, and support needed to maximize your earning potential while delivering an outstanding customer experience.

Why Work Here?

At First Team, we don't just offer jobs, we build careers. For more than 80 years, we've been one of Hampton Roads' premier automotive employers by investing in our people, modern facilities, cutting-edge technology, and promoting from within. We believe our employees are our greatest asset, and we're committed to providing the training, support, and opportunities needed to build a successful, long-term career.

Why Choose First Team?

• Family-owned organization
• State-of-the-art facilities
• Paid manufacturer training
• Career advancement opportunities
• Stable leadership team
• Competitive benefits
• Employee purchase program
• Modern equipment and technology
• Positive team culture

Compensation/Good Faith Pay Range

• Base compensation: $1,600 per month
• Commission and performance incentives paid under the dealership's compensation plan
• Expected total annual earnings: $60,000-$120,000+ for employees meeting performance expectations. Top performers may earn more. Actual earnings will vary based on individual sales performance and other factors.

What You'll Do

• Assist customers throughout the vehicle service or repair process
• Explain required vehicle services per the manufacturer and advise customers on repairs, including diagnostic information and technician recommendations
• Build relationships with customers during all service visits
• Ensure that customers are continuously updated throughout their service visit
• Maintain product knowledge and manufacturer certifications
• Deliver an outstanding customer experience

What You’ll Bring

• Positive attitude and strong work ethic
• Excellent verbal and written communication, including strong negotiation and presentation skills
• Previous dealership or automotive sales experience preferred
• Valid driver's license with an acceptable driving record
• Ability to work evenings, weekends, and a flexible schedule
• Ability to hold yourself accountable and achieve goals with limited direct supervision
• Pass a criminal background check and drug screen
• Maintain a professional appearance and conduct

Benefits

• Competitive Compensation Package
• Medical, Dental and Vision Insurance
• Company-Paid Employee Life Insurance of $25,000
• Short-Term Disability Insurance
• Employee Assistance Program
• 401K Plan
• Vehicle Purchase Program
• Paid Vacation
• Paid Training
• Advancement Opportunities

First Team Automotive Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.