Collection Experts Needed Today (Great Commission Potential!)

AllianceOne; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401k after 90 days

Paid Training

Commission-based pay

Paid Time Off

Job summary

AllianceOne, a Teleperformance subsidiary, seeks Customer Service/Collections Experts in Maumee, OH to resolve delinquent accounts and provide consumer-ready repayment options.

Earn $16.00/hour with an average $500/month in commission; benefits include health insurance, 401k after 90 days, paid time off, and more. Training is provided as you join a dynamic call center team.

Qualifications

• Experience in customer service or collections is preferred.
• Excellent verbal communication skills and professional etiquette.
• Ability to navigate multiple systems while conversing with customers.
• Strong attendance record and work ethic required.
• Goal-oriented, self-motivated, and reliable under pressure.

Responsibilities

• Resolve delinquent account issues and provide workable solutions.
• Offer options and guidance to help consumers repay obligations.
• Maintain accurate records in system applications and documentation.
• Meet performance targets and contribute to team success.

Skills

Customer service

Collections experience

Negotiation

Time management

Verbal communication

Multi-system navigation

Self-motivation

Tools

CRM software

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

We have an immediate need for Customer Service/Collections Experts at our Maumee OH location!

We are currently hiring experts, to connect with people to solve delinquent account issues, working to provide a solution that will work for both the consumer and the organizations we serve. We offer advice, options and solutions to consumers to help get them back on track in repaying their financial obligations. We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

PAY: $16.00 an hour + on average $500/month in commission!

BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month

LOCATION: We are conveniently located in Maumee (Arrowhead Park)

40 hours per week, Monday- Friday 9am-6pm.

QUALIFICATIONS

• Prior customer service experience (collections or call center experience is a plus)
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated and goal oriented
• Problem solving and critical thinking
• Must be proficient in time management
• Negotiation skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• Knowledge of personal loans and/or financial services is a strong plus
• A criminal background check is required

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail] .

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com