First Opportunity Program: Parking and Dock Agent (variable hour)

Oregon Metro; Oregon (WI); On-site; USD 48,000 - 52,000; Full time

Job summary

Oregon Metro in the greater Portland region is seeking Parking and Dock Agents for the Oregon Convention Center. You will greet exhibitors, coordinate vehicle access, verify IDs, and help move vehicles to parking spaces while upholding safety and facility policies.

These are variable-hour, non-guaranteed shifts with emphasis on evenings, weekends, and holidays. You will join a team focused on visitor experience and operational excellence in a dynamic venue setting.

Qualifications

• High school diploma or GED and one year of related experience.
• Any combination of experience, education and training providing the required knowledge.
• First Aid/CPR, AED and Fire Extinguisher training within six months of employment.
• Shift and schedule include evenings, weekends, and holidays.
• May lift up to 25 pounds.

Responsibilities

• Keeps traffic moving smoothly using flagging procedures and directs vehicles to bays.
• Monitors and directs traffic to proper loading bay doors.
• Reminds exhibitors to unload quickly and move vehicles to parking spaces.
• Verifies exhibitor IDs at doors and directs to exhibit halls.
• Maintains facility policies and safety procedures; stays calm during difficult interactions.
• Learns emergency procedures to respond correctly to incidents.
• Collaborates with Parking and Dock team.
• Performs data entry for Check In scheduling.
• Prepares and maintains reports and electronic filing systems.

Skills

Traffic control

Record keeping

Communication

Teamwork

Safety procedures

Data entry

Customer service

Scheduling

Education

High school diploma or GED

1 year related experience

Tools

Office equipment

Job description

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota.

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Parking and Loading Dock department of the Oregon Convention Center is looking for Parking and Dock Agents to greet and coordinate the use of services for vendors, exhibitors, decorators, staff and clients. You will work with a team of talented and diverse individuals who are all focused on creating a welcoming environment for everyone visiting and exhibiting at the Convention Center.

The Parking and Loading Dock department provides logistical coordination of all vehicle access and back of house use. We are an experienced team of professionals building a new department to improve the exhibitor and client experience during back of house service. This role is paramount to our success. Offering a unique opportunity to join a growing team as we develop operational processes together.

As the Parking and Dock Agent you will

• Keeps traffic moving smoothly and efficiently in and out of the building with the use of traffic flagging procedures, ensures vehicles do not block access points and driveways
• Monitors and directs traffic to the proper bay doors.
• Reminds exhibitors to quickly unload and move their vehicles to a parking space before setting up booths.
• Verifies exhibitor IDs at the rollup or pedestrian doors located on the loading dock.
• Directs exhibitors to their assigned exhibit halls.
• Provides firm direction to maintain facility policies and procedures while maintaining poise and calm during difficult interactions; ensures safe practices are followed by all exhibitors.
• Becomes acquainted with emergency procedures in order to respond correctly, should an accident occur.
• Collaborates and communicates with Parking and Dock team, as necessary.
• Performs data entry for Check In scheduling.
• Prepares and maintains various reports, records and systems. Maintains electronic files and recording keeping systems.

Attributes for success

• Knowledge of traffic flagging procedure, guiding and redirecting traffic in a safe manner.
• Knowledge of basic functions of manual and electronic record-keeping systems.
• Skill in establishing and maintaining effective working relationships with co-workers and the public.
• Skill in operating office equipment, including fax machine, photocopier, computer, calculator, scanner and printer.
• Ability to use word processing and spreadsheet software.
• Ability to perform data entry and retrieval.
• Ability to accurately perform clerical and account record-keeping duties.
• Ability to work independently and as a team member.
• Ability to communicate effectively, both orally and in writing.
• Ability to troubleshoot and provide quality customer service.
• Ability to work assigned schedule and exhibit regular and predictable attendance.
• Ability to work evenings, weekends and holidays.
• Ability to maintain confidentiality.
• Ability to perform essential duties and responsibilities.
• Ability to perform (with or without a reasonable accommodation) the physical demands in the work environment and operate the tools and equipment.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum Qualifications

• High school diploma or General Equivalency Diploma (G.E.D), and
• One year of directly related experience, or
• Any combination of experience, education and training which provides the equivalent scope of knowledge, skills and abilities necessary to perform the essential job duties.

Special Requirements

Must possess or have the ability to obtain and maintain the following certifications within the first six months of employment.

• First Aid/CPR certification
• AED certification
• Fire Extinguisher training

Shift and schedule

These are variable-hour positions with no guaranteed hours and no fixed schedule. Work opportunities are based on business needs, event schedules, and weather conditions. Scheduling opportunities are generally greater for employees who can provide broader availability, including evenings, weekends, and holidays.

Working Conditions

• Work is generally performed inside the facility and outside of the facility at the loading dock and outside in the loading areas and at times exposed to inclement weather with frequent interruptions and irregularities in the work schedule.
• Frequent reaching, walking, standing, lifting, stooping, or carrying of equipment and materials may be required.
• Incumbents may be required to lift, pull, and carry up to 25 pounds.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable Skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Previous experience working for a parking service provider.
• Previous experience working at a stadium, public venue or theater.
• Previous experience working on a loading dock.

SCREENING AND EVALUATION

The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A complete online application
• Answer to supplemental question

The selection process

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check

COMPENSATION AND REPRESENTATION

The rate of pay for this position is $23.97 per hour.

This position is eligible for overtime and is represented by AFSCME 3580 union. It is classified as a Parking and Dock Agent.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions - including recruitment, screening, interviewing, selection, promotion, compensation, and separation - must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as "hybrid telework", meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.