First Notice of Loss - Customer Service Representative

United Automobile Insurance Company; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a dedicated Customer Service Representative to provide exceptional support to policyholders. In this remote role, you will be the first point of contact for customers reporting losses, ensuring a smooth and empathetic claims process. Your strong communication skills and attention to detail will be crucial as you gather information and guide policyholders through the necessary steps. Join a leading organization in the property and casualty insurance sector, where your contributions will directly impact customer satisfaction and operational efficiency. This is a fantastic opportunity to grow in a supportive environment while making a meaningful difference.

Benefits

401(k) Retirement Savings Plan

Comprehensive Medical Insurance

Paid Time Off

Flexible Spending Accounts

Life Insurance

Disability Insurance

Qualifications

• 1+ year experience in customer service, preferably in insurance.
• Strong communication and organizational skills required.

Responsibilities

• Act as the first contact for policyholders reporting losses.
• Gather essential information and clarify coverage terms.
• Ensure compliance with company policies and legal requirements.

Skills

Bilingual (English & Spanish)

Customer Service Experience

Communication Skills

Detail-oriented

Knowledge of Insurance Policies

Education

High School Diploma

Associate’s Degree

Job description

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders who are reporting losses or damages covered by their UAIC policies. The Claims Representative will gather essential information, assess initial claim validity, and ensure a seamless and empathetic experience for the policyholder. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.

DUTIES:

• Act as the first point of contact for policyholders reporting losses or damages.
• Gather relevant information, such as policy details, incident specifics, and contact information.
• Clarify coverage terms as needed.
• Offer clear and empathetic guidance to policyholders on next steps in the claims process.
• Explain the required documentation and information needed to process the claim.
• Accurately record all information gathered during the FNOL process in the company's claims management system.
• Ensure completeness and accuracy of claim reports.
• Liaise with claims adjusters and inspectors to schedule assessments and inspections, if necessary.
• Provide adjusters with detailed information regarding the reported loss.
• Address any concerns or questions the policyholder may have.
• Ensure all FNOL processes adhere to company policies, industry regulations, and legal requirements.
• Provide feedback to management on ways to improve the FNOL process for enhanced customer satisfaction and efficiency.

EDUCATION:

• High school diploma or equivalent (Associate’s degree is a plus).

SKILLS & EXPERIENCE:

• Bilingual (English & Spanish)
• At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Voluntary Short Term and Long-Term Disability.

The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.