First Notice of Loss Claims Representative

Superior Underwriters General Agency, Inc.; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Superior Underwriters General Agency, Inc. in Las Vegas seeks a detail-oriented First Notice of Loss Specialist to join our claims and service team.

You will respond to client inquiries, verify policies, input data in CRM, collaborate with underwriting and claims, and support claim intake and settlement processing. Requirements include bilingual Spanish and English communication, strong data accuracy, and a focus on customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Detail-oriented with high accuracy in data entry.
• Ability to manage multiple tasks in a fast-paced setting.
• CRM and Microsoft Office proficiency preferred.

Responsibilities

• Respond to client inquiries via phone, email, or fax promptly and professionally.
• Provide accurate information on policies, claims processes, and services.
• Input and maintain customer and claims data in the CRM system.
• Handle customer complaints with a focus on positive resolution.
• Assist with claims processing, updates, and coverage verification.
• Collaborate with underwriting, claims, and customer service to resolve issues.
• Support FNOL entry and settlement processing for claims.
• Conduct follow-ups to ensure customer satisfaction and ongoing support.
• Recommend services or products based on customer needs.
• Aim to meet or exceed service performance goals and response times.

Skills

Communication skills

Attention to detail

Multitasking

Critical thinking

Calm under pressure

Education

Property & Casualty insurance background

Tools

Microsoft Office

CRM system experience

Job description

Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service.

About the Role

Superior Underwriters is seeking a detail-oriented, and customer-focused professional to join our team as a First Notice of Loss Specialist. We offer Competitive salary and benefits package, opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.

Responsibilities

• Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.
• Provide accurate and clear information regarding insurance policies, claims processes, and services.
• Accurately input and maintain customer and claims data in the CRM system.
• Handle customer complaints and concerns with a focus on positive resolution.
• Assist with claims processing, claims update inquiries, coverage verification, and account updates.
• Collaborate with internal departments (underwriting, claims, customer service) to resolve complex client issues.
• Support claim intake processes, including FNOL (First Notice of Loss) entry and settlement processing.
• Conduct follow-ups to ensure customer satisfaction and ongoing support.
• Recommend appropriate services or products based on customer needs.
• Meet or exceed service performance goals, including response time and customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize in a fast-paced setting.
• Critical thinking and problem-solving skills.
• Proficiency in Microsoft Office; CRM system experience preferred.
• Professional, empathetic, and calm demeanor under pressure.

Education/Experience/Licenses/Certificates

• Bilingual in Spanish and English (required).
• Background in Property & Casualty Insurance (preferred).
• Previous experience in customer service, underwriting, or call center environments is a plus.

Physical Demands

• Sit for long periods of time
• Repeat the same movements
• Use of hands to handle, control, or feel objects, tools or controls
• See details of objects that are less than a few feet away
• Understand the speech of another person
• Speak clearly so listeners can understand

Equal Opportunity Statement

Superior Underwriters is an equal opportunity employer. We value integrity, accuracy, and professionalism in everything we do.