Customer Service - First Notice of Loss Claims Representative

Superior-Underwriters; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Superior Underwriters is seeking a dedicated First Notice of Loss (FNOL) Claims Representative to be the first contact for clients initiating claims. You will provide information on policies, assist in claim processing, and enter data into the CRM with professionalism and accuracy.

The role emphasizes customer-focused service in a fast-paced environment, requiring strong communication, organizational skills, and the ability to work collaboratively across departments to resolve issues and support

Qualifications

• Experience in customer service or call center environments preferred.
• Background in Property & Casualty Insurance (preferred).
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities in a fast-paced setting.
• Effective problem-solving and critical thinking skills.
• Proficiency in Microsoft Office; CRM experience preferred.
• Ability to stay calm, empathetic, and professional under pressure.
• Strong attention to detail and accuracy.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide clear and accurate information regarding policies, processes, and available services.
• Input and maintain client intake data in the CRM system.
• Collaborate with internal departments to address and resolve client issues.
• Assist in processing claim-related refunds.
• Follow up with clients to ensure satisfaction and ongoing support.
• Meet or exceed service performance metrics including response time and coverage verification.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Problem solving

CRM knowledge

Calm under pressure

Empathy

Tools

Microsoft Office

CRM systems

Job description

Career Opportunities with Superior Underwriters

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Customer Service - First Notice of Loss Claims Representative

Superior Underwriters is seeking a dedicated and detail-oriented individual to join our team as a First Notice of Loss (FNOL) Claims Representative. In this pivotal role, you will be the first point of contact for clients initiating claims. Your ability to handle inquiries with professionalism and accuracy is key to upholding our reputation for delivering exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide clear and accurate information regarding policies, processes, and available services.
• Accurately input and maintain client intake data in our CRM system.
• Collaborate with internal departments to address and resolve complex client issues.
• Assist in processing claim-related refunds.
• Conduct follow-ups with clients to ensure satisfaction and offer continued support.
• Meet or exceed service performance metrics, including response time and coverage verification benchmarks.

Qualifications

• Background in Property & Casualty Insurance (preferred).
• Previous experience in a customer service or call center environment is a plus.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities in a fast-paced setting.
• Effective problem-solving and critical thinking skills.
• Proficiency in Microsoft Office; experience with CRM systems is preferred.
• Ability to stay calm, empathetic, and professional under pressure.
• Strong attention to detail and accuracy.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement and professional development.
• A collaborative and supportive team environment.
• Ongoing training and development programs to help you thrive.