First Assistant Golf Professional

San Juan Oaks; Hollister (CA); On-site; USD 68,000 - 73,000; Full time

Job summary

An established industry player is seeking a passionate First Assistant Golf Professional to enhance the golf operations at their club. This role demands a unique blend of golf expertise, customer service excellence, and leadership skills. The ideal candidate will oversee daily operations, manage staff, and develop engaging golf instruction programs. With a commitment to growing membership and enhancing guest satisfaction, this position offers a dynamic environment where your contributions will significantly impact the club's success. If you are ready to take your golf career to the next level, this opportunity awaits you.

Qualifications

• 3+ years of experience in golf operations or related fields.
• Strong leadership and customer service skills required.

Responsibilities

• Oversee daily golf operations and ensure excellent customer service.
• Assist with tournament and event coordination.

Skills

Leadership

Customer Service

Golf Instruction

Problem Solving

Communication

Multi-tasking

Education

High School Diploma or GED

College Degree

PGA Membership or PGM Associate Program Level 1

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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This range is provided by San Juan Oaks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$68,640.00/yr - $72,500.00/yr

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FLSA Status:Exempt

Department:Golf Operations

Reports to: Golf Operations Manager

General Purpose:

The First Assistant Golf Professional plays a critical role at San Juan Oaks Golf Club, requiring a unique blend of expertise in golf operations, instruction, and customer service. The ideal candidate will bring a passion for the game of golf, a commitment to excellence, and a proven ability to manage diverse aspects of club operations. This position will be responsible for helping the overall business at the club. The First Assistant Golf Professional duties shall include but are not limited to supervising outside service staff, assisting with tournament operations, assist with golf instruction, help with merchandising and ordering, assisting with club events and growing the membership base along with player development programs.

• Golf Operations Management: Oversee daily golf operations, ensuring smooth functioning of all golf-related activities. This includes management of the tee sheet, oversight of golf cart fleet, cart barn, outside golf operations, pace of play, bag droop area, and upkeep of practice facilities. Provide excellent customer service, including greeting players, booking tee times, and handling complaints or issues.
• Team Leadership and Staff Development: Provide supervision, leadership, and training for the golf operations staff. Foster a culture of professionalism and outstanding customer service.
• Tournament and Event Coordination: Assist with the planning, organize, and execute golf tournaments and special events. Collaborate with the Golf Operations Manager, and the Event Coordinator for scheduling, preparation, and seamless on-site management.
• Instruction and Player Development: Develop and conduct comprehensive golf instruction programs, including individual coaching, group clinics, and a focused junior golf program. Perform club fittings and club repair services.
• Guest Engagement and Growth: Implement strategies to enhance guest satisfaction, increase engagement, and grow the club's membership base. Actively participate in club events and maintain a visible presence in the club.
• Retail and Merchandising: Assist with the golf shop's retail operations, including product selection, inventory management, and sales strategies. Meet with vendors and help with purchasing for the golf shop. Focus on delivering an exceptional shopping experience for guests.

Additional Responsibilities:

Proactively addressing guest concerns to ensure a high quality of service.

Regularly update skills and knowledge in golf instruction and operations.

Represent the club in professional golf events and associations.

Job Knowledge, Skill, and Ability Preferences:

¨Ability to read and speak English may be required to perform the duties of the job (e.g. may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the staff may use are in English)

¨Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly.

¨Strong problem analysis and problem resolution skills

¨Strong multi-tasking, organizational and time management skills to ensure a quick response to client needs.

¨High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy.

¨Strong written and verbal communication skills

¨Strong leadership and people management skills

¨Professional and courteous demeanor

¨Ability to create high performance teams and to be a strong team player.

¨Demonstrate a strong commitment to company values.

¨Organizational development abilities with a strong focus on individual and team advancement

¨Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, and Microsoft Outlook

¨Exceptional personal hygiene and positive representation of the organization to SJO employees, clients, and vendors

High school diploma or general education degree (GED); college degree preferred. PGA Membership or PGA PGM Associate Program Level 1 or greater.Minimum three years of related experience and/or training; or equivalent combination of education and experience.

Preferred Requirements:

Previous experience at a Golf Club, Country Club or Golf Retail Environment.

Physical Demands:

Frequently stands, walks, talks, and hears. Frequently use of hands. Regularly reaches with arms and hands. Occasionally climbs, balances, stoops, kneels, crawls, crouches. Frequently lifts up to 50 pounds. The noise level is moderate.

Certificates/Licenses:

Active PGA Member or Level 1 or higher PGA Associate in good standing working towards full membership.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Recreational Facilities

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