First Assistant Golf Professional

Streamsong Resort; Bowling Green (FL); On-site; USD 54,443,000 - 71,635,000; Full time

Job summary

Streamsong Resort in Florida is seeking a 1st Assistant Golf Professional to support the Head Golf Professional with golf shop activities and outside services, ensuring guests receive outstanding service throughout their visit. You will help organize and run tournaments, outings, clinics and other golf programs, while managing shop merchandising, staff scheduling, and guest relations.

The role requires strong communication, leadership, and problem-solving skills, with nights and weekends as

Qualifications

• Bachelor degree preferred; PGA membership is a plus.
• Minimum of 3 years’ experience in the golf industry required.
• Strong skills in retailing, marketing and sales, customer service, and guest relations.

Responsibilities

• Assist the Head Golf Professional with golf shop activities and outside service operations.
• Monitor staff performance to meet customer service standards and productivity goals.
• Maintain clean, stocked merchandise displays and secure shop areas and facilities.
• Plan and conduct individual and group lesson programs and clinics; assist with tournaments and events.
• Sell merchandise and provide recommendations to meet guest needs and upsell where appropriate.
• Oversee inventory, budgeting input, and reporting of golf shop operations.

Skills

Retailing

Marketing

Sales

Customer service

Guest relations

Written communication

Verbal communication

Interpersonal skills

Problem solving

Education

Bachelor degree

PGA Member preferred

Job description

Streamsong Golf Resort
Streamsong, FL 33834, USA

Description

Purpose and Scope:

The 1st Assistant Golf Professional (Assistant Head Golf Professional) assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring guests receive outstanding customer service, which meets or exceeds their expectations. The 1st Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics, and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Functions:

• Assist in implementing applicable company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close, and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per company cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
• Assist in the preparation operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances as appropriate.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and external customer service and speed of play. Recommend plans for continued improvement.
• Interact with pass-holders, members, and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service, and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs, and driving range facilities.
• Assure the efficient and timely submission of all required reports.

Knowledge and Skills:

Education: Bachelor degree, preferred. PGA Member preferred (Rate range based on levels, range $19-$25/hrly)

Experience: Minimum of 3 years’ experience in the golf industry

Skills and Abilities: Demonstrated experience and capability in the areas of retailing, marketing and sales, customer service, and guest relations preferred. Demonstrated quality written, verbal, and interpersonal communication skills. Ability to analyze and solve problems, efficiently handle multiple duties under pressure with minimal supervision, work flexible hours as required including nights and weekends. Must present self in a positive and professional manner and appearance in all situations. Must also be able to read and write English.

Streamsong ® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com .

KemperSports is an equal opportunity employer

KemperSports participates in E-Verify with the Department of Homeland Security

Qualifications

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.