First Article Associate – NPI & Customer Support

Arrow Electronics; Phoenix (AZ); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Paid Time Off (PTO)

Health Savings Account (HSA) / Health,

Tuition Reimbursement

Disability Insurance

Climate controlled environment

Job summary

Arrow Electronics in Phoenix, AZ is hiring a First Article Associate (New Product Introduction Technician) to support new and existing customers with their product needs. This in-office role operates Monday–Friday and involves creating first articles for firmware programming under engineer guidance.

You will track customer requirements, manage order entry for key accounts, and develop detailed production floor instructions from build data.

Qualifications

• Typically requires a 2-year degree with 2–4 years of experience, or a high school graduate with equivalent related experience.
• Under moderate supervision, supports key customers by requesting and tracking requirements.

Responsibilities

• Supports key customers by requesting and tracking customer specific requirements and ensuring internal processes meet defined customer requirements.
• Creates and develops first article for firmware programming under the direction of an engineer.
• Acts as account manager for key customer accounts including order entry and tracking.
• Produces detailed work instructions from first article build data for production floor.

Education

2-year degree or high school with equivalent related experience

Job description

Arrow Electronics in Phoenix, AZ is hiring a First Article Associate (New Product Introduction Technician) to support new and existing customers with their product needs. This in-office role operates Monday–Friday and involves creating first articles for firmware programming under engineer guidance.

You will track customer requirements, manage order entry for key accounts, and develop detailed production floor instructions from build data.