Fireplace Installation Assistant

Dealers Wholesale; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Dealers Wholesale in Indianapolis, IN is seeking an Assistant Fireplace Installer to accurately load, unload, and install products for customers while delivering excellent service. You will work with an installer to learn installation processes, paperwork, communication, product knowledge, and fireplace install manuals.

Expect safety-conscious teamwork, the ability to handle a fast-paced environment, and a commitment to customer care as you collaborate to complete each job and maintain high

Qualifications

• Must be able to read, write and understand English.
• Ability to read a tape measure and operate hand power tools.
• Residential fireplace installation experience is required or preferred.
• Valid driver's license with clean driving record is required.
• Must be able to lift, push, and pull heavy materials safely.

Responsibilities

• Review paperwork before leaving the warehouse.
• Load and inspect products for installation.
• Ensure customer satisfaction and assist with on-site coordination.
• Follow safety policies and calm, courteous communication with customers.
• Assist installer with installation, paperwork, and product knowledge.

Skills

Read English

Write English

Speak English

Read a tape measure

Operate power tools

Work at heights

Customer service

Valid driver's license

Clean driving record

Lift/push/pull heavy materials

Residential fireplace installation

Construction/building trades

Tools

Power tools

Job description

Job Summary

This role’s mission is to accurately and carefully load/unload & install products for customers in excellent condition. This role provides excellent customer service and always treat all customers in a courteous, respectful manner at all times. In addition, this role will work with an installer to learn about all aspects of installing, paperwork completion, communication, product knowledge, and fireplace install manual interpretation. This role is expected to exhibit the core values of the company - to Own It, Work as One Team, Find a Way, and Play to Win.

Responsibilities

• Review all paperwork before leaving warehouse.
• Load and inspect all products to be installed for that day.
• Ensure absolute customer satisfaction by facilitating operational cooperation and direction within the division.
• Always drive safely when in company vehicle and abide by company hands-free cellular equipment policy.
• Follow all company policies regarding driver safety and distracted driving.
• Inspect Jobsite for safety.
• Safely bring all products necessary for install into area where work will be completed.
• Follow all standard work for installation of fireplaces.
• Complete all work for each job while still on site. Take appropriate photographs as outlined in standard work procedures.
• Once day’s work is completed, return to warehouse.
• Turn in paperwork to Field Service Manager to review.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member as well as independently.
• Uphold high value for customer service relationships.
• Exemplify Integrity, Passion, Professionalism.

Required Experience/Skills

• Ability to read, write, speak, and understand English
• Ability to read a tape measure
• Ability to operate hand power tools
• Comfort with heights including standing on rooftops and climbing 40-foot ladders
• Excellent communication and customer service skills
• A clean driving record and valid driver's license
• The ability to regularly lift, push, and pull heavy materials
• Residential Fireplace installation or service experience
• Construction/building trades experience

Preferred Experience/Skills

• Residential Fireplace installation or service experience
• Construction/building trades experience

Safety Assessment/Typical Working Conditions

The work environment for an Assistant Fireplace Installer is generally outdoors on jobsites, in commercial construction settings or exposed to the elements such as heat, cold, sunlight, darkness, wind, rain, lightning, snow and dust. The noise level in the work environment is usually moderate to high.

Total Rewards

Starting Pay: $20/hour