Firearms Department Lead: Customer Experience & Compliance

Bass Pro Shops; Tualatin (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Voluntary benefits

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Oregon is seeking a Firearms Team Lead to guide department associates in merchandise presentation, pricing, and customer service under the Department Manager. You will direct daily operations, ensure legal compliance (ATF forms), and drive sales and inventory goals while maintaining plan-o-grams and training programs.

Ideal candidates have 2–4 years in retail sales, a high school diploma, and leadership experience; supervisory skills are a plus and a passion for service is

Qualifications

• High school diploma or equivalent.
• 2–4 years in retail sales.
• Supervisor experience is a plus.

Responsibilities

• Lead department associates in merchandise presentation and customer service.
• Ensure compliance with ATF and internal firearm forms.
• Achieve department sales, gross margin, inventory shrinkage and payroll goals.
• Provide daily direction and training to staff.
• Maintain pricing, plan-o-grams, and promotions.

Skills

Retail sales

Customer service

Leadership

Education

High School Diploma

Tools

POS systems

Inventory software

Job description

Bass Pro Shops in Oregon is seeking a Firearms Team Lead to guide department associates in merchandise presentation, pricing, and customer service under the Department Manager. You will direct daily operations, ensure legal compliance (ATF forms), and drive sales and inventory goals while maintaining plan-o-grams and training programs.

Ideal candidates have 2–4 years in retail sales, a high school diploma, and leadership experience; supervisory skills are a plus and a passion for service is