Firearm Customer Service-Part Time Daytime

Scheels; Appleton (WI); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Scheels is seeking a Firearm Customer Service associate (Part Time Daytime) to greet customers, provide personalized service, and process transactions in compliance with ATF guidelines. The role requires being at least 21 years old due to firearms regulations and carries a daytime, part-time schedule in our Wisconsin store.

You’ll help create a positive, memorable shopping experience encouraging trust and customer loyalty.

Qualifications

• Must be at least 21 years old due to firearms compliance.

Responsibilities

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store

Skills

Customer service

Job description

Firearm Customer Service-Part Time Daytime

Job Category: Customer Service

Requisition Number: HARDL011857

• Posted : September 4, 2026
• Part-Time
• Rate : $17 USD per hour

Locations

Showing 1 location

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview

Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels.

This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To - Our Employee Ownership Values

As an employee-owner, you're expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier-it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships-with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store