Fire Sprinkler Service Technician

Johnson Controls, Inc.; Village of Williamsville (NY); On-site; USD 65,904,000 - 88,828,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Fire Sprinkler Technician to service and repair sprinkler and suppression systems in commercial, industrial, and residential settings.

You will handle calls from our Resource Center, diagnose issues using manuals, and perform repairs with a strong emphasis on safety and customer service. The role requires a high school diploma, 3+ years in the industry, and the ability to travel overnight.

Qualifications

• 3+ years of documented experience in the Fire Sprinkler industry performing service and repair to Sprinkler and Suppression systems.
• High School Diploma or equivalent is required.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Maintain truck inventory to ensure timely response to customer needs.
• Follow safety guidelines and procedures at all times.
• Valid driver’s license with acceptable driving record.
• Capability to perform physical labor up to 70 lbs.

Responsibilities

• Receive service calls from the Service Resource Center and assess equipment problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
• Follow prescribed troubleshooting procedures and reference manuals to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, and specifications.
• Provide high level of customer service and work independently when needed.

Skills

Fire Sprinkler Experience

Customer Service

Physical Labor

Education

High School Diploma or equivalent

NICET Level II certification

Backflow certification

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.
• Must have the ability to work alone.

What we look for

Required

• 3+years of documented experience in Fire Sprinkler industry performing service and repair to Sprinkler and Suppression systems.
• High School Diploma or equivalent required.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Must maintain truck inventory to ensure timely response to customer needs.
• Must adhere to, implement, and follow safety guidelines and procedures at all times.
• Possess a valid driver’s license and driving record that meets company requirements.
• Follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Must be able to follow, read and understand all safety requirement of the company and the customer.

Preferred

• NICET Level II certification is a plus
• Backflow certification is a plus

HIRING HOURLY RANGE: $23.00- 31.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jo