Sprinkler Service Technician

Johnson Controls, Inc.; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Fire Sprinkler Service Technician to perform service and repairs on sprinkler systems in commercial, industrial, and residential settings.

Responsibilities include diagnosing issues, reading blueprints, and delivering strong customer service while adhering to safety guidelines. The ideal candidate has 3–5 years of sprinkler service experience, a High School Diploma, and the ability to travel overnight.

Qualifications

• 3–5 years of documented experience in fire sprinkler service and repair
• High School Diploma or equivalent required
• Ability to work flexible hours including weekends
• Overnight travel may be required
• Maintain truck inventory and respond quickly to customers
• Follow all safety guidelines and procedures
• Valid driver’s license and clean driving record
• Able to perform physical labor up to 70 lbs
• Capable of climbs, ladders, scaffolding, and high lift usage
• Follow, read, and understand safety requirements

Responsibilities

• Receive service calls from Service Resource Center and contact customer representative
• Diagnose equipment problems and perform service/repairs on sprinkler systems
• Read and interpret blueprints, diagrams, specifications, and manuals
• Demonstrate strong customer service and organizational skills
• Work independently as needed

Skills

Fire sprinkler experience

Customer service

Blueprint reading

Safety compliance

Physical stamina

Education

High School Diploma or GED

Tools

NICET certification (preferred)

Backflow certification (preferred)

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.
• Must have the ability to work alone.

What we look for

Required

• 3-5 years of documented experience in Fire Sprinkler service industry performing service and repair to Sprinkler and Suppression systems
• High School Diploma or equivalent required
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Must maintain truck inventory to ensure timely response to customer needs
• Must adhere to, implement, and follow safety guidelines and procedures at all times
• Possess a valid driver’s license and driving record that meets company requirements
• Follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Must be able to follow, read and understand all safety requirement of the company and the customer

Preferred

• NICET Level II certification is a plus
• Backflow certification is a plus

HIRING HOURLY RANGE: $26-$35 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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