Fire Sprinkler Service Technician

Johnson Controls, Inc.; Grand Rapids, Northern (MI, KY); Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive Starting Pay

On the Job Paid Training

Tuition Reimbursement

Health/Dental/Vision insurance

401(k) savings plan with company match

Job summary

Johnson Controls, Inc. is seeking a Fire Sprinkler Service Technician to receive and diagnose service calls, perform on-site repairs, and ensure reliable operation of water-based fire protection systems across commercial and industrial facilities.

The role requires 3–5 years of sprinkler experience, proficiency with Word/Excel/Outlook, and the ability to work independently with limited supervision. On-call rotation and weekend hours may be required.

Qualifications

• 3-5 years of documented experience in Fire Sprinkler industry performing service and repair to Sprinkler systems.
• Computer/phone skills including Word, Excel, and Outlook are preferred.
• Ability to work flexible hours including weekends to meet customer requirements.

Responsibilities

• Receive service calls from Service Resource Center and identify equipment problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
• Read blueprints, diagrams, specifications, and manuals to troubleshoot and repair equipment.
• Maintain strong customer service, with organizational skills and the ability to work independently.
• Follow safety guidelines and procedures at all times.

Skills

Fire Sprinkler experience

Customer service

Safety awareness

Teamwork

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Mobile apps

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer

• Competitive Starting Pay
• On the Job Paid Training
• Tuition Reimbursement
• Global Advancement Opportunities with Unlimited Career Path
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program

Sign on Bonus available

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.

How you will do it

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.
• Must have the ability to work alone.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.

What we look for

Required

• 3-5 years of documented experience in Fire Sprinkler industry performing service and repair to Sprinkler
• Have computer/phone skills - Word, Excel, Outlook and mobile apps and functions
• Be able to perform service work on all water-based fire protection systems
• High School Diploma or equivalent required
• Ability to work flexible hours including weekends to meet customer requirements
• Must maintain truck inventory to ensure timely response to customer needs
• Must adhere to, implement, and follow safety guidelines and procedures at all times
• Possess a valid driver's license and driving record that meets company requirements
• Follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Must be able to follow, read and understand all safety requirement of the company and the customer
• This role does require an on-call rotation

Preferred

• NICET certification is a plus
• Backflow certification is a plus
• Fire pump experience a plus

HIRING HOURLY RANGE: $26.05 - 40.00 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us