Fire Detection Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Brecksville (OH); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Competitive starting pay

On the job paid training

Tuition reimbursement

Global advancement opportunities with

Company vehicle (as applicable)

Referral bonuses

Comprehensive benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And more!

Job summary

Johnson Controls is seeking skilled technicians to service and repair fire alarm systems and related building systems at customer sites. You’ll diagnose issues, read schematics, and follow manuals to ensure safe, reliable operation.

Responsibilities include on-site servicing, on-call rotation, and mentoring teammates. A strong customer-service mindset, driving results and flexibility with hours are essential.

Qualifications

• 3+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Ability to read blueprints, diagrams and specifications.
• Working knowledge of computers.
• Ability to follow verbal and written instructions.
• Physically capable to lift 50-70 lbs.
• Flexible hours including weekends; on-call 2-3 days per month.
• Strong customer service and communication skills.
• Valid driver’s license and driving record.

Responsibilities

• Receive service calls from Service Resource Center and diagnose issues.
• Contact customer representative to ascertain equipment problems.
• Diagnose problems and repair fire alarm and related building systems.
• Follow troubleshooting procedures and manuals to repair equipment.
• Service, troubleshoot and install fire & life safety systems including SimplexGrinnell.
• Read blueprints, diagrams, submittals, specifications and manuals.
• Maintain excellent customer service and satisfaction.
• Complete service acknowledgements via mobile devices.
• Participate in scheduled on-call rotation.
• Mentor other service team members.
• Provide solutions to improve facility efficiency and upsell where appropriate.
• Program fire alarm, security, and access control panels; CCTV/IT/IP networks a plus.

Skills

Fire alarm systems

Access control

Security intrusion

Sound & communications

Education

NICET II preferred

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What we offer:

• Competitive Starting Pay
• On the Job Paid Training
• Tuition Reimbursement
• Global Advancement Opportunities with Unlimited Career Path
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Responsible for contacting customer representative and ascertain equipment/systems problems.

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

Obtain customer signature upon completed service call assignment.

Participate in a scheduled On-call rotation.

Help to train or mentor others on the service team.

Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.

As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

Perform other duties as assigned.

How you will do it

This skilled position involves troubling shooting and repairing installed systems.

Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

Candidate must possess excellent written/verbal communication and outstanding customer service skills.

Position involves the programming of fire alarm, security, and access control system panels.

Experience CCTV and IT and IP networks a plus.

Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

On call and after-hours work required on occasion at customer need.

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

Provide quotes to support recommendations and solutions.

What we look for

• Required 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• On call rotation, 2-3 days per month.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.
• Preferred Technical training preferred NICET II preferred

HIRING HOURLY RANGE: $28.00 - 31.73 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.