Fire Service Technician

Sciens Building Solutions; Lowell (MA); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is looking for a skilled Fire Service Technician to join their dynamic team. This role offers the chance to work on critical life safety systems, ensuring they are maintained and repaired to the highest standards. You'll be troubleshooting and repairing various fire alarm systems while collaborating closely with clients and team members. With a strong focus on customer service and effective communication, this position is key to ensuring safety and compliance in the field. If you are passionate about making a difference in life safety and enjoy hands-on work, this opportunity is perfect for you.

Benefits

Paid time off

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Company cell phone

Company laptop

Company vehicle

Professional career development opportunities

Tuition Reimbursement

Qualifications

• 2-5 years experience in Fire Life and Safety systems repair.
• Knowledge of NFPA codes and fire alarm systems.

Responsibilities

• Troubleshoot and repair Fire and Life Safety systems efficiently.
• Produce repair reports per NFPA standards for customer acceptance.

Skills

Troubleshooting

Repairing Fire and Life Safety systems

Programming systems

Communication skills

Customer service

Project management

Issue resolution

Organizational skills

Education

NICET I Certification

OSHA 10 Certifications

Tools

Laptop computers

Standard trade tools

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking an experienced Fire Service Technician with programming, troubleshooting, and repair capabilities and experience. This position will work closely with our service team, and clients to ensure our critical life safety systems are repaired in an efficient manner to maintain their overall performance. This is a key position for our growing team and requires attention to detail in all aspects of system troubleshooting and repair. Customer and employee interface requires a high degree of effective human relations. Communication skills, both written and verbal, are important elements of the position.

WHAT YOU’LL BE DOING (and doing well!)

• Troubleshooting and repairing Fire and Life Safety systems, including conventional, addressable, voice systems, complex smoke control, and networked solutions.
• Use a variety of troubleshooting tools to analyze systems and detect fault conditions.
• Ensure maximum system detection and alarm coverage when effecting repairs.
• Produce repair reports in accordance with NFPA for customer acceptance and billing information.
• Programming systems via laptop computers.
• Ensure Fire Alarm circuit integrity.
• Assist in managing vehicle inventory and repair tools.
• Provide support, guidance, and expertise to other technicians.

WHAT WE LIKE ABOUT YOU

• Two to five yearsof experience in a repair or systems technician role within the Fire Life and Safety industry.
• Knowledge of current fire alarm systems, including smoke control, graphic user interfaces, and networked solutions.
• Demonstratable knowledge of Fire Alarm circuit integrity and how to troubleshoot for circuit opens, shorts, and/or ground conditions.
• Ability to program and repair fire alarm systems using a laptop computer.
• Knowledgeable in NFPA 72 code requirements.
• Intermediate knowledge of Article 760 of NFPA 70 (Electrical Code) for the installation of fire systems and circuiting.
• Knowledgeable of state, federal, and other regulatory requirements for testing of fire alarm systems.
• Ability to demonstrate proper operation of equipment and control units to customers and explain how it is to be used, and how to respond to any systems signals.
• Ability to read fire system design drawings.
• Demonstrable knowledge of the safe use of standard trade tools.
• NICET I Certification
• Ability to train and develop other Service Technicians on equipment, company policies, and procedures.
• Knowledge of OSHA safety standards and able to obtain OSHA 10 Certifications.
• Customer-focused; skilled in project and people management.
• Proficient in issue resolution
• Excellent organizational, decision-making, and communication skills.
• Ability to work under tight deadlines and with a sense of urgency.
• Be physically fit to perform the demanding work of the trade, including frequent lifting of up to 25 pounds, maximum occasional lifting up to 50 pounds; able to work from heights and climb ladders; standing and walking for most of the workday.
• Able to pass background check and pre-employment drug screening.
• Valid driver’s license & reliable transportation

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition Reimbursement