Fire Service Technician

Johnson Controls, Inc.; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company in building performance as a technician specializing in fire and life safety systems. You will diagnose and repair systems, ensuring customer satisfaction while working with various technologies. Enjoy competitive pay and comprehensive benefits, including training opportunities and a collaborative team environment.

Benefits

Paid Vacation/Holidays/Sick Time

Comprehensive Benefits Package

Extensive Training Opportunities

Collaborative Team Environment

Employee Discount Programs

Qualifications

• 1+ year of experience in low voltage electrical systems.
• Ability to review blueprints and manuals.
• Valid driver’s license required.

Responsibilities

• Diagnose and repair electronic fire alarm systems.
• Exhibit excellent customer service skills.
• Participate in scheduled on-call rotation.

Skills

Customer Service

Organizational Skills

Problem Solving

Education

High School Diploma

Tools

Multi-meter

Digital Analyzer

Job description

Join Johnson Controls and Unleash Your Potential!

As a global leader in smart, healthy, and sustainable buildings, Johnson Controls is dedicated to reimagining building performance to benefit people, places, and the planet. Join our team and help shape a brighter future. With our extensive reach across various industries worldwide, we are uniquely positioned to support and empower you. You'll have the chance to grow through meaningful work projects and learning opportunities, all while enjoying an experience focused on your physical, financial, and emotional wellbeing.

Why Join Us?

• Competitive Pay

• Paid Vacation/Holidays/Sick Time: 10 days of vacation in your first year!

• Comprehensive Benefits Package: Including 401K, medical, dental, and vision care available from day one!

• Extensive Training Opportunities: With outstanding internal resources.

• Collaborative Team Environment

• Commitment to Safety: Through our Zero Harm policy.

• Company Vehicle, Tools, and Equipment: Provided to complete all jobs.

• Employee Discount Programs: Through The Loop by Perk Spot.

Your Role

• Receive service calls from our Service Resource Center, including brief descriptions of equipment/system malfunctions.

• Contact customer representatives to ascertain equipment/systems problems.

• Diagnose and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.

• Service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems, including Simplex systems.

• When needed use blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals to support service of our customers equipment.

• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptops.

• Obtain customer signatures upon completing service call assignments.

• Participate in a scheduled on-call rotation and help train or mentor others on the service team.

• Perform other duties as assigned.

What We’re Looking ForRequired:

• 1+ year of experience or training in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, or Paging systems.

• Ability to review blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Diploma or equivalent.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within small spaces, crawl spaces, above ceilings, etc.

• Ability to work flexible hours, including weekends, to meet customer requirements.

• Occasional overnight travel to attend training or customers.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses required by National, State, and Local codes.

• Completion of SimplexGrinnell 4120 Network training within 12 months.

Preferred:

• NICET Level I certification.