Fire Service Technician

STR Johnson Controls Fire Protection LP; Charlotte (NC); On-site; USD 34,000 - 50,000; Full time

Job summary

Johnson Controls is seeking a Fire Alarm Service Technician in Charlotte, NC to diagnose and repair electronic fire alarm systems and related building products at customer sites. You will service, troubleshoot, and install life safety systems across multiple manufacturers, reading blueprints and using test equipment to ensure safe, reliable operation.

You will communicate with district staff and customers, complete service documentation on mobile devices, and participate in on-call rotations

Qualifications

• 3+ years of documented experience in low voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging.
• Ability to read and interpret blueprints, submittals, and manuals.
• Knowledge of test equipment, including multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by national, state, and local codes.

Responsibilities

• Receive service calls and diagnose system malfunctions for electronic fire alarm systems.
• Contact customers to understand equipment and problems and provide effective service.
• Diagnose issues and perform repair on Fire & Life Safety systems at customer sites.
• Read and interpret blueprints, diagrams, specifications, and manuals.
• Provide excellent customer service and support satisfaction.
• Complete service acknowledgements with proper coding using mobile devices.
• Participate in on-call rotation and mentor others when needed.
• Propose recommendations and quotes to improve facility performance.
• Perform other duties as assigned.

Skills

Low voltage systems

Blueprints reading

Customer service

Driver's license

Education

High School Diploma

NICET Level III certification

Tools

Multimeter

Digital analyzer

Commissioning devices

Job description

Role Overview

As a Fire Alarm Service Technician you will receive service calls, diagnose system issues, and perform repairs on electronic fire alarm systems and related building system products. You will work across multiple manufacturers' Fire & Life Safety systems, communicate directly with customers, and help ensure systems are restored quickly, safely, and professionally.

Key Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions.
• Contact customer representatives to understand equipment and system problems.
• Diagnose issues and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics, and operational product manuals.
• Provide excellent customer service by communicating effectively with district staff and customers to support customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones, laptops, and other communication devices.
• Obtain customer signatures upon completion of service call assignments.
• Participate in a scheduled on-call rotation and support team members by helping train or mentor others when needed.
• Provide recommendations and solutions to help customers improve facility performance and resolve service-related issues, including quote support where applicable.
• Perform other duties as assigned.

Qualifications

• 3+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational or product manuals.
• Knowledge of test equipment, including multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Demonstrated customer service skills and a professional approach with customers and internal teams.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Ability to maintain truck inventory to support timely response to customer needs.
• Ability to follow and always adhere to safety guidelines and procedures.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by national, state, and local codes.

Nice to Have

• NICET Level III certification.
• Experience with CCTV and IT/IP networks.

Why Join Us

Johnson Controls offers the opportunity to work on important building systems that support customers across critical industries.

This position includes a competitive hourly range of $24.32-$36.44, with pay determined by education, experience, knowledge, skills, abilities, internal equity, and market data, along with a competitive benefits package.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process.

About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.