Fire Alarm Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Bowling Green (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Johnson Controls Fire Alarm Service Technician role focused on hands-on troubleshooting, repairs, and service on electronic fire alarm systems at customer sites. You will diagnose issues, read drawings, and communicate effectively with customers to restore systems quickly and safely.

Role requires reading blueprints, using test equipment, and supporting on-call rotations. A valid driver's license and safety adherence are essential, with competitive benefits offered.

Qualifications

• 1+ years of documented experience in low voltage electrical systems, including Fire/Life Safety.
• Able to read blueprints, submittals, and manuals.
• Knowledge of test equipment and commissioning devices.
• High School Diploma or equivalent.

Responsibilities

• Receive service calls and diagnose system issues on electronic fire alarm systems.
• Perform repairs at customer sites and follow troubleshooting procedures.
• Read blueprints, diagrams, and manuals to support service delivery.
• Provide excellent customer service and obtain signatures on completion.
• Participate in on-call rotation and support team members as needed.
• Maintain truck inventory and adhere to safety guidelines.

Skills

Low voltage systems

Fire/Life Safety

Blueprints

Test equipment

Customer service

Education

High School Diploma or equivalent

Tools

Multi-meter

Digital analyzer

Commissioning devices

Job description

Fire Alarm Service Technician Johnson Controls helps customers keep their buildings safe and performing at their best through fire and life safety service, security, and building systems expertise. In this role, you will support customer sites with hands‑on troubleshooting, repairs, and trusted service on critical systems. Role Overview As a Fire Alarm Service Technician you will receive service calls, diagnose system issues, and perform repairs on electronic fire alarm systems and related building system products. You will work across multiple manufacturers' Fire & Life Safety systems, communicate directly with customers, and help ensure systems are restored quickly, safely, and professionally.

Key Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions.
• Contact customer representatives to understand equipment and system problems.
• Diagnose issues and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics, and operational product manuals.
• Provide excellent customer service by communicating effectively with district staff and customers to support customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones, laptops, and other communication devices.
• Obtain customer signatures upon completion of service call assignments.
• Participate in a scheduled on-call rotation and support team members by helping train or mentor others when needed.
• Provide recommendations and solutions to help customers improve facility performance and resolve service‑related issues, including quote support where applicable.
• Perform other duties as assigned.

Qualifications

• 1+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational or product manuals.
• Knowledge of test equipment, including multi‑meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Demonstrated customer service skills and a professional approach with customers and internal teams.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Ability to maintain truck inventory to support timely response to customer needs.
• Ability to follow and always adhere to safety guidelines and procedures.
• Possess a valid driver's license and a driving record that meets company requirements.
• Retain any licenses required by national, state, and local codes.

Nice to Have

• NICET Level II certification.
• Experience with CCTV and IT/IP networks.

Why Join Us

Join a team where your technical skill directly supports the safety and reliability of customer facilities. You will have the opportunity to work with a variety of fire and life safety systems, solve real‑world issues at the point of service, and build trusted customer relationships through hands‑on work.

HIRING HOURLY RANGE:

HIRING HOURLY RANGE: $20.00-$26.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.