Fire Service Technician

Johnson Controls; High Point (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an on-site Fire & Life Safety service technician in the United States to diagnose, repair, and install fire alarm systems at customer sites. You will follow manuals, read blueprints, and maintain open communication with customers and district staff to ensure satisfaction.

The role requires independent problem solving, strong customer service, and willingness to participate in an on-call rotation. Some travel to customer sites is expected as part of the job.

Qualifications

• 2+ years of experience in low voltage electrical systems incl Fire/Life Safety.
• NICET Level II certification strongly preferred.
• Experience with CCTV and IT/IP networks is a plus.
• High School Diploma or equivalent; ability to follow verbal and written instructions.

Responsibilities

• Receive service calls from Service Resource Center and assess equipment problems.
• Diagnose problems and perform service and repairs on fire alarm systems at customer sites.
• Follow troubleshooting procedures using manuals and bulletins to repair equipment.
• Read blueprints, diagrams, submittals and specs for installed systems.
• Provide excellent customer service and communicate with district staff and customers.
• Work on-call rotation and provide after-hours support when needed.

Skills

Low voltage systems

Fire/Life Safety

Customer service

Follow instructions

Driver's license

Education

High School Diploma or Equivalent

Tools

CCTV

IP networks

NICET Level II certification

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

Contact customer representative and ascertain equipment/systems problems

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

Obtain customer signature upon completed service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

Perform other duties as assigned

How you will do it

This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

Candidate must possess excellent written/verbal communication and outstanding customer service skills.

Position involves the programming of fire alarm, security, and access control system panels.

Experience CCTV and IT and IP networks a plus.

Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

On call and after hours work required on occasion at customer need.

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

Provide quotes to support recommendations and solutions.

What we look for:

• Required 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET Level II certification – Strongly Preferred
• Experience CCTV and IT and IP networks a plus.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

HIRING HOURLY RANGE: $28.84-$36.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data.

Your buildings have a huge variety of functions; they are central to your mission.

This is where Johnson Controls comes in, helping drive the outcomes that matter most.

Through a full range of systems and digital solutions, we make your buildings smarter.

A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.

Most important, smarter buildings let you focus more intensely on your unique mission.

Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.

Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.