Fire Alarm Service Technician

Johnson Controls; Raleigh (NC); On-site; USD 33,000 - 44,000; Full time

Job summary

Johnson Controls is seeking a Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems at customer sites across the Raleigh area. You will work closely with customers and internal teams to resolve issues and ensure safe operations.

The role requires hands-on field experience with low voltage systems, reading blueprints, and ability to carry equipment. Weekend on-call and training responsibilities may apply, with opportunities to mentor others.

Qualifications

• 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor up to 50-70 lbs.
• Ability to work in ladders, scaffolding, and tight spaces.
• Flexibility to work weekends and on-call shifts.

Responsibilities

• Receive service calls and review issues.
• Contact customers to confirm issues and gather details for troubleshooting.
• Diagnose problems and repair electronic fire alarm systems at customer sites.
• Follow troubleshooting procedures using manuals and bulletins.
• Service and install Fire & Life Safety systems from multiple manufacturers.
• Read blueprints, diagrams, and specifications.
• Communicate clearly with staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding and signatures.
• Participate in on-call rotation and after-hours support.
• Mentor other service team members when needed.
• Provide recommendations to improve facility efficiency and address concerns.

Skills

Low voltage systems

Blueprint reading

Test equipment

Customer service

Education

High School Diploma or equivalent

Tools

Multimeter

Digital analyzer

Commissioning devices

Job description

Fire Alarm Service Technician Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Role Overview

In this field-based role, you will diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites. You will work closely with customers and internal teams to resolve service issues quickly, deliver dependable solutions, and help keep critical facilities running safely and efficiently.

Key Responsibilities

• Receive service calls from the Service Resource Center and review the brief description of each equipment or system malfunction.
• Contact customer representatives to confirm the issue and gather the details needed to begin troubleshooting.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Communicate clearly with district staff and customers to support a high level of service and customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones and laptop computers, and obtain customer signature upon completion of each service call.
• Participate in a scheduled on-call rotation and support customers when after-hours service is needed.
• Help train or mentor other members of the service team when needed.
• Provide recommendations and solutions that help improve facility efficiency and address service-related concerns.
• Support upselling opportunities and provide quotes that align with customer needs and service findings.
• Perform other duties as assigned.

How You Will Do It

Own each call with accountability, safety, and integrity, from the first diagnosis through final service acknowledgement and customer sign-off. Stay close to the work by asking the right questions, using the available technical resources effectively, and removing obstacles that prevent fast customer support. Troubleshoot installed systems with discipline, including panel repair and reprogramming, device replacement or repair, low voltage circuit troubleshooting, and system testing. Use clear communication and practical problem-solving to turn service findings into recommendations, quotes, and reliable outcomes. Work as one team with district staff, customers, and fellow technicians, sharing knowledge and supporting mentoring where needed. Continuously improve by documenting work accurately, learning from each call, and applying candid, solution-focused thinking to recurring issues. When integrated systems are involved, apply programming experience across fire alarm, security, and access control panels, and use knowledge of CCTV and IT and IP networks when helpful.

Qualifications

• 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrated commitment to a high level of customer service.
• Ability to maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to retain any licenses required by National, State, and Local codes.

Nice to Have

• NICET Level II certification.
• Experience with CCTV and IT and IP networks.

Why Join Us

Join a company that has delivered performance where it really matters for more than 140 years. At Johnson Controls, your work supports customers in critical environments and contributes to safer, more reliable, and more efficient building operations.

HIRING HOURLY RANGE

HIRING HOURLY RANGE: $24-$32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #techhiring #NICET

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.