Fire Restoration Supervisor: 24/7 Emergency Leader

SERVPRO of Burnsville / Lakeville; Lakeville (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Free uniforms

Training & development

Company parties

Opportunity for advancement

Holiday pay

Employer paid disability insurance

Employer paid life insurance

Competitive salary

Job summary

SERVPRO of Burnsville / Lakeville is seeking a Fire Restoration Supervisor to lead field teams and oversee the end-to-end restoration process at client sites in the Burnsville/Lakeville area. The role requires strong leadership, attention to detail, and a commitment to customer satisfaction.

You will supervise technicians, coordinate mitigation through contents inventory and cleaning, and ensure adherence to SERVPRO, IICRC, and OSHA standards while maintaining safety and quality in a 24/7

Qualifications

• Leads restoration teams and coordinates on-site work.
• Ensures a positive customer experience and professional conduct.
• Prioritizes safety and regulatory standards on site.

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction of services performed
• Lead restoration technicians and clearly communicate expectations, schedules, and project goals
• Coordinate and supervise all phases of the restoration process — mitigation through contents inventory & cleaning
• Ensure safe jobsite practices and verify compliance with SERVPRO, IICRC, and OSHA standards
• Manage equipment, inventory, job documentation, and crew scheduling
• Perform safety assessments, job inspections, and communicate findings to clients and internal staff
• Serve as a mentor and coach to technicians, supporting their professional development
• Handle customer debriefs and walk-throughs with professionalism and empathy
• Be prepared to respond when the unexpected happens — some situations may require flexibility beyond standard business hours

Skills

Leadership

Customer service

Team coordination

Safety compliance

Education

High school diploma/GED

Job description

SERVPRO of Burnsville / Lakeville is seeking a Fire Restoration Supervisor to lead field teams and oversee the end-to-end restoration process at client sites in the Burnsville/Lakeville area. The role requires strong leadership, attention to detail, and a commitment to customer satisfaction.

You will supervise technicians, coordinate mitigation through contents inventory and cleaning, and ensure adherence to SERVPRO, IICRC, and OSHA standards while maintaining safety and quality in a 24/7