Fire Restoration Lead Technician Contents Lead Technician ServiceMaster

ServiceMaster Restore 9669 - Irvine; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Fire Restoration Technician, where your skills will make a real difference in restoring homes and businesses after fire damage. In this role, you will be responsible for monitoring and completing restoration jobs, ensuring quality control, and preparing necessary documentation for insurance claims. This position offers a unique opportunity to work in a fast-paced environment, where your problem-solving abilities and customer service skills will shine. If you're ready to take on a rewarding challenge and contribute to a vital industry, this role is perfect for you. With a signing bonus and a supportive team, your career in restoration starts here!

Benefits

Signing bonus of $1,000

Uniform provided

Training opportunities

Health benefits

Qualifications

• High school graduate or equivalent required.
• Experience in restoration or construction preferred but not mandatory.

Responsibilities

• Monitor and complete restoration jobs ensuring quality control.
• Prepare documentation for insurance reimbursement and customer communication.

Skills

Verbal communication skills

Written communication skills

Problem solving skills

Customer service skills

Knowledge of disaster restoration

Data entry using mobile devices

Education

High school diploma or equivalent

Tools

Restoration equipment

Safety equipment (respirators)

Job description

$1,000 SIGNING BONUS

Position Overview

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

1. Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
2. Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
3. Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
4. Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
5. Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
6. Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
7. Responsible for making daily adjustments to the drying plan based on meter readings.
8. Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
9. Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

1. High school graduate or equivalent.
2. Experience in the restoration or construction industry is preferred, but not required.
3. Valid Drivers’ License and satisfactory driving record.
4. Good verbal and written communication skills.
5. Good problem solving and customer service skills.
6. Knowledge of disaster restoration industry.
7. Must be able to prioritize activities and meet deadlines.
8. Experience with entering data using a tablet or mobile phone.
9. Report to work on time in a clean, complete uniform.
10. Read and follow product label usage instructions.
11. Certifications are preferred, but not required:

• FSRT – Fire & Smoke Restoration Technician.
• OCT – Odor Control Technician.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

1. Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
2. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
3. Express or exchange ideas with others and receive and act on detailed information given.
4. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
5. Work in inside and outside conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.