Fire Repair Scheduling Coordinator II

Johnson Controls, Inc.; Orlando (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a scheduling specialist to optimize service work and ensure on-time delivery to customers. You will create technician schedules, communicate with customers and field teams, and monitor branch performance to implement improvement plans.

The role requires strong communication, organization, and computer skills within a fast-paced environment. Experience in scheduling for service industries and knowledge of life safety systems is a plus.

Qualifications

• 2 years customer service experience required.
• Excellent written and communication skills.
• Experience coordinating/scheduling in a service environment.
• Intermediate Excel skills.
• Associates or Bachelors degree preferred.
• Experience working in a Johnson Controls District Office or in a fast-paced environment.
• Use of Oracle systems preferred.
• Product knowledge of life safety equipment preferred.

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Create technician schedules using the SEDU platform.
• Communicate and resolve scheduling issues with customers and field personnel; alert leadership to problems.
• Monitor branch activity, ensure compliance with programs, and implement action plans with management.
• Prioritize backorders and reassign work to manage customer expectations and workload.

Skills

Customer Service

Communication

Organizational Skills

Scheduling

Excel

Education

Associates or Bachelors preferred

Tools

Oracle systems

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

How you will do it

Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.

Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.

Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.

Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

Qualifications –What we look for

Required

• 2 Years Customer Service Experience
• Expert Communication Skills
• Expert Organizational Skills
• Coordinating/Scheduling in a service-related Industry
• Intermediate Excel Skills

Minimum Qualifications/Skills

• 2 years customer service experience
• Associates or Bachelors preferred
• Experience working in a JCI District Office or in a fast-paced work environment
• Excellent written and communication skills
• Use of Oracle systems preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred

HIRING HOURLY RANGE: $23-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.