Fire Repair Scheduling Coordinator II

Johnson Controls; Memphis (TN); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Scheduler to optimize service work and ensure commitments are met using an AI Scheduling Platform (SEDU). You will communicate with customers and field staff to resolve issues and keep stakeholders informed.

The role requires coordinating schedules, monitoring branch activity, and prioritizing backorders to meet customer expectations while maintaining service quality and efficiency.

Qualifications

• 2 years customer service experience.
• Excellent written and communication skills.
• Strong organizational and time-management abilities.
• Experience coordinating/scheduling in a service-related industry.
• Intermediate Excel skills.

Responsibilities

• Schedule and optimize service work using an AI Scheduling Platform (SEDU).
• Communicate with customers and field personnel to coordinate service repairs.
• Monitor branch activity and ensure compliance with program initiatives; implement action plans.
• Prioritize backorders and reassign work to meet customer expectations based on workload and priorities.
• Track technician activity and provide status updates to customers about arrivals.

Skills

Customer service experience

Communication skills

Organizational skills

Scheduling in service industry

Excel skills

Education

Associates or Bachelor's degree preferred

Tools

Oracle

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency and decarbonization, helps customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centres, healthcare, pharmaceuticals, advanced manufacturing and higher education.

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in‑regard to service delivery.

How you will do it

• Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates and maintenance of daily technician activities.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in‑regards to early or late anticipated arrivals.

Qualifications -What we look for

Required :

• 2 Years Customer Service Experience
• Expert Communication Skills
• Expert Organizational Skills
• Coordinating/Scheduling in a service‑related Industry
• Intermediate Excel Skills

Minimum Qualifications/Skills:

• 2 years customer service experience
• Associates or Bachelors preferred
• Experience working in a JCI District Office or in a fast‑paced work environment
• Excellent written and communication skills
• Use of Oracle systems preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred

HIRING HOURLY RANGE: $23-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us .

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .