Fire & Emergency Parts Specialist

Matheny Motors; Ocala (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

Matheny Motors in Ocala, FL is seeking a Fire & Emergency Parts Specialist to provide expert knowledge of commercial truck parts and accessories. You will answer customer questions in person, by email, or by phone, locate parts from inventory or vendors, and arrange pickup, delivery, or installation.

You will monitor inventory, communicate order status, and deliver excellent customer service. Responsibilities include updating customers on promotions, stocking the retail zone, processing payments

Qualifications

• High school or GED required.
• Experience in related fields preferred.
• Excellent communication and customer service skills.
• Ability to stay composed during high-stress situations.
• Strong organizational and computer/internet skills.

Responsibilities

• Monitor parts inventory and report discrepancies to Parts Manager.
• Update customers on promotions and new products.
• Monitor retail zone and replenish stocking levels.
• Maintain professional appearance of the retail zone.
• Greet walk-in customers and acknowledge them.
• Assist customers with pickup of heavy or oversized items.
• Collect payment for special order parts prior to ordering.
• Advise customers on warranty of products.
• Record lost sales when demand cannot be filled.
• Inform customers about back orders or delays.
• Ensure customer accounts are invoiced accurately.
• Attend department meetings on time.
• Locate parts and accessories and arrange pickup/delivery/installation.
• Maintain up-to-date knowledge of vehicles, accessories and promotions.
• Maintain clean, organized work area.
• Monitor parts inventory and storage area.
• Manage part ordering for warranty claims and road techs.
• Basic understanding of mechanics and heavy-duty chassis.
• Familiar with warranty parts replacement and vendor systems.
• Data/record keeping skills.
• Perform other duties as assigned.

Skills

Customer service

Team player

Math skills

Record keeping

Communication skills

Problem solving

Education

High school diploma or GED

Tools

CDK

ERP systems

Vendor systems

Internet research

Job description

About this position

Position Summary:

The Fire & Emergency Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation. He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.

Essential Duties and Responsibilities:

Monitors parts inventory and reports discrepancies to Parts ManagerUpdates customers on all currentpromotions and promotes all new productsMonitors retail zone andreplenishstocking levels of products on display and reports out of stockproducts in the retail zoneimmediatelyto the Parts ManagerMaintains professional appearance of the retail zoneGreetingwalk-in customers in a friendly manner andacknowledgetheir presence if they are on a phone callAssistcustomers withpickup ofheavy or oversized products when necessaryCollects payment for special order parts prior to orderingAdvises customers on warranty of productsExhausts all resources to fulfill customer demandRecords lost sales when customer demand cannot be filledAdvisingcustomers about any back orders or delays to their ordersContacts customers when their order has been receivedEnsurecustomer accounts are invoiced accuratelyAttends all department meetings and huddles on timeProvide excellent customer experienceLocate parts and accessories and arrange for pick-up, delivery and or installationMaintainaccuratesales documentationMaintain up-to-date knowledge of all vehicles,accessoriesand promotionsMaintain personal work area in a clean and organized mannerMonitor parts inventory andmaintainstorage area in good conditionManage, part ordering for warranty claims and road techsHave a basic understanding of mechanics and heavy-duty chassisExcellent record keeping and track of multiple ordersKnowledge of warranty parts replacement and vendor systemsKnowledge of CDK and/or other ERP systemsTeam player with excellent customer service skillsBasic math and comprehension skillsExcellent data and record keeping skillsrequiredFire & emergency knowledge wanted but not necessarily neededAble tolift upto 50lbswith the ability to climb if neededFamiliar with finding comparable partsPerform other duties as assigned

Position Summary:

The Fire & Emergency Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation. He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.

Essential Duties and Responsibilities:

Monitors parts inventory and reports discrepancies to Parts ManagerUpdates customers on all currentpromotions and promotes all new productsMonitors retail zone andreplenishstocking levels of products on display and reports out of stockproducts in the retail zoneimmediatelyto the Parts ManagerMaintains professional appearance of the retail zoneGreetingwalk-in customers in a friendly manner andacknowledgetheir presence if they are on a phone callAssistcustomers withpickup ofheavy or oversized products when necessaryCollects payment for special order parts prior to orderingAdvises customers on warranty of productsExhausts all resources to fulfill customer demandRecords lost sales when customer demand cannot be filledAdvisingcustomers about any back orders or delays to their ordersContacts customers when their order has been receivedEnsurecustomer accounts are invoiced accuratelyAttends all department meetings and huddles on timeProvide excellent customer experienceLocate parts and accessories and arrange for pick-up, delivery and or installationMaintainaccuratesales documentationMaintain up-to-date knowledge of all vehicles,accessoriesand promotionsMaintain personal work area in a clean and organized mannerMonitor parts inventory andmaintainstorage area in good conditionManage, part ordering for warranty claims and road techsHave a basic understanding of mechanics and heavy-duty chassisExcellent record keeping and track of multiple ordersKnowledge of warranty parts replacement and vendor systemsKnowledge of CDK and/or other ERP systemsTeam player with excellent customer service skillsBasic math and comprehension skillsExcellent data and record keeping skillsrequiredFire & emergency knowledge wanted but not necessarily neededAble tolift upto 50lbswith the ability to climb if neededFamiliar with finding comparable partsPerform other duties as assigned

Qualifications:

High school or GEDrequiredPreviouswork experience in related fields preferredWorking knowledge of the industryExcellent communication skills, customer service skills, and problem-solving skillsAbility tomaintaincomposure during high stress situationsStrong organizational skillsHighly professional and dependableStrong computer and internet skills

Physical Requirements:

1-3 hours daily

3-6 hours daily

7 + hours daily

Walking and standing

Sitting

Driving

Bending, twisting, reaching and squatting

Climbing

Lifting 10-50 lbs.

Lifting 50-75 + lbs.

Talking

Pushing and pulling

Company Conformance Statement: Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

Be safe, avoid injury and promote, through positive actions, a safe work environmentPerform quality work within deadlines with or without direct supervisionInteract professionally with other employees,customersand suppliersEmbrace our continuous improvement program and training, both onsite and offsiteShow willingness to work with new technologyWork effectively as a team contributor on all assignmentsWork independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizationsDemonstrate regular attendance and punctualityin accordance withCompany policies

Interact well and cooperatively with other employees

Additional Requirements:

Must wear company uniform

Work Environment:

Work is primarily done indoors The noise level is moderate